.sample-letter-preview{margin:2rem 0}.sample-letter-preview-heading{font-size:1.5rem;font-weight:700;margin:0 0 .5rem;color:#111}.sample-letter-preview-supporting{margin:0 0 1rem;color:#4b5563;line-height:1.5}.sample-letter-preview-frame{position:relative}.sample-letter-preview-badge{position:absolute;top:.75rem;right:.75rem;z-index:5;background:#fde68a;color:#78350f;border:1px solid #d97706;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:.35rem .6rem;border-radius:4px;box-shadow:0 1px 2px #00000014;max-width:60%;text-align:right;line-height:1.3}@media(max-width:600px){.sample-letter-preview-badge{position:static;display:inline-block;margin-bottom:.5rem;max-width:100%;text-align:left}}.sample-letter-preview-phone-hint{margin:1rem 0 0;padding:.75rem 1rem;background:var(--color-cream, #fcfbf9);border-left:3px solid var(--color-border, #C8BCAC);border-radius:4px}.sample-letter-preview-phone-hint p{margin:0;font-size:.9rem;line-height:1.5;color:var(--color-text-secondary, #5C4D42)}.address-modal-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:9999;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.address-modal{background-color:var(--color-bg-primary, #ffffff);border-radius:var(--radius-lg, 12px);box-shadow:0 10px 25px #00000026;width:90%;max-width:600px;padding:2rem;animation:modal-fade-in .3s ease-out forwards}@keyframes modal-fade-in{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.address-modal-header{margin-bottom:1.5rem;text-align:center}.address-modal-header h2{margin:0 0 .5rem;font-size:1.5rem;color:var(--color-text-primary, #1a1a1a)}.address-modal-header p{margin:0;color:var(--color-text-secondary, #666666);font-size:.95rem;line-height:1.5}.address-modal-comparison{display:flex;gap:1.5rem;margin-bottom:2rem}@media(max-width:600px){.address-modal-comparison{flex-direction:column;gap:1rem}}.address-modal-box{flex:1;padding:1.25rem;border-radius:var(--radius-md, 8px);border:1px solid var(--color-border, #e5e7eb)}.address-modal-original{background-color:var(--color-bg-secondary, #f9fafb)}.address-modal-corrected{background-color:#10b9810d;border-color:#10b9814d;position:relative}.address-modal-corrected:before{content:"✓";position:absolute;top:1.25rem;right:1.25rem;color:#10b981;font-weight:700;font-size:1.25rem}.address-modal-box h3{margin:0 0 .75rem;font-size:.875rem;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-secondary, #666666)}.address-modal-corrected h3{color:#059669}.address-modal-box p{margin:0 0 .25rem;color:var(--color-text-primary, #1a1a1a);font-size:1rem;line-height:1.4}.address-modal-actions{display:flex;flex-direction:column;gap:.75rem}.address-modal-actions .btn{width:100%;padding:.875rem;font-size:1rem;font-weight:600;border-radius:var(--radius-md, 8px);cursor:pointer;transition:all .2s ease;border:none}.address-modal-actions .btn-primary{background-color:var(--brand-color, #2563eb);color:#fff}.address-modal-actions .btn-primary:hover{background-color:var(--brand-color-dark, #1d4ed8)}.address-modal-actions .btn-secondary{background-color:transparent;color:var(--color-text-secondary, #666666);border:1px solid var(--color-border, #e5e7eb)}.address-modal-actions .btn-secondary:hover{background-color:var(--color-bg-secondary, #f9fafb);color:var(--color-text-primary, #1a1a1a)}.escalation-timeline{background:var(--color-white, #ffffff);border:1px solid var(--color-border-light, #e0d5bf);border-radius:var(--radius-lg, 8px);padding:var(--space-xl) var(--space-lg);margin:var(--space-xl) 0;box-shadow:var(--shadow-sm, 0 1px 3px rgba(0, 0, 0, .05))}.escalation-timeline__heading{margin:0 0 var(--space-xs);font-size:var(--text-lg);color:var(--color-text, #1a1310)}.escalation-timeline__sub{margin:0 0 var(--space-xl);font-size:var(--text-base);color:var(--color-text-secondary, #5c4d42)}.escalation-timeline__steps{display:flex;flex-direction:column;gap:var(--space-lg);position:relative}.escalation-timeline__steps:before{content:"";position:absolute;left:15px;top:32px;bottom:32px;width:2px;background:var(--color-border-light, #e0d5bf);z-index:0}.escalation-timeline__step{display:flex;gap:var(--space-md);position:relative;z-index:1}.escalation-timeline__number{flex-shrink:0;width:32px;height:32px;border-radius:50%;background:var(--color-brand-primary, #3a4f41);color:var(--color-white, #ffffff);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:var(--text-sm);box-shadow:0 0 0 4px var(--color-white, #ffffff)}.escalation-timeline__content{padding-top:4px}.escalation-timeline__content strong{display:block;font-size:var(--text-base);color:var(--color-text, #1a1310);margin-bottom:var(--space-xs)}.escalation-timeline__content p{margin:0;font-size:var(--text-sm);color:var(--color-text-secondary, #5c4d42);line-height:1.5}.escalation-timeline__content em{font-style:normal;font-weight:700;color:var(--color-brand-primary, #3a4f41)}