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Your asylum support was refused or stopped? You have 3 working days to file an FTT appeal — and you are not alone.

If the Home Office has sent you a letter refusing, stopping, or discontinuing your Section 95 asylum support (the £49.18-a-week self-catered allowance or the £9.95-a-week catered allowance, plus accommodation) — or your Section 4 support as a failed asylum seeker — you have a hard 3-working-day window from the date you RECEIVED the letter to lodge a Notice of Appeal at the First-tier Tribunal (Asylum Support), known as the FTT-AS. That clock comes from Immigration and Asylum Act 1999 s.103 and SI 2008/2685, rule 22(2)(d) (Tribunal Procedure (First-tier Tribunal) (Social Entitlement Chamber) Rules 2008). Miss the deadline and the right of appeal can be extinguished.

Help is free. Migrant Help runs the official 24/7 asylum helpline on 0808 8010 503 — they can lodge a new application, escalate a delay, and trigger a Section 4 application on your behalf. ASAP (Asylum Support Appeals Project) is the specialist free legal-representation service for FTT-AS appeals — call their advice line on 020 3716 0283 Monday, Wednesday, or Friday between 2pm and 4pm. Neither charges a penny.

If you are in immediate physical danger, suffering a medical emergency, or you have been detained without lawful authority, dial 999 (or 112). Hotel eviction by force, locking you out of your room, or removing your belongings without a valid Home Office decision and a lawful move-on instruction is reportable.

FTT-AS Notice of Appeal Letter — $5 · Section 4 Application Letter — $5 · Full Pack — $12

The 3-working-day clock — IAA 1999 s.103 + SI 2008/2685

The single most important fact on this page: under Immigration and Asylum Act 1999 s.103, you have a right of appeal to the FTT-AS against any Home Office decision to refuse, stop, or discontinue your Section 95 or Section 4 support. The procedure rules (SI 2008/2685, rule 22(2)(d)) fix the time limit at three working days — and the clock runs from when you received the decision letter, not from the date printed on it.

  • What counts as "received". Date of receipt is the day the letter arrived at your address (or was handed to you in the hotel), not the date on the letterhead and not the day the Home Office posted it. Keep the envelope, screenshot the email, and photograph the receipt slip if the letter was hand-delivered.
  • What counts as a "working day". Monday to Friday, excluding bank holidays in England and Wales. Weekends do not count. If the letter arrives on a Thursday, the deadline is the end of Tuesday the following week (Thu = day of receipt; Fri / Mon / Tue = three working days).
  • How to file. Complete the Notice of Appeal form for the First-tier Tribunal (Asylum Support). Send it to the FTT-AS at Anchorage 2, Anchorage Quay, Salford M50 3XE — tribunal switchboard 0300 123 1711. Send by tracked post (Royal Mail Signed For 1st Class or Special Delivery) and keep the tracking receipt. Email lodgement is also accepted at the FTT-AS Salford office.
  • If you are out of time. Lodge anyway and ask for an extension. The Tribunal can extend the time limit where there is a good reason (illness, no English, late receipt) under SI 2008/2685, rule 5(3)(a). The decision to extend or not is the Tribunal's, not the Home Office's.
  • Section 98 emergency support pending the decision. If you applied for Section 95 and the decision is delayed, IAA 1999 s.98 requires the Home Office to provide emergency support (usually initial accommodation and a smaller subsistence rate) while it makes up its mind. Migrant Help can chase this on the 24/7 line.

The destitution test — IAA 1999 s.95(3)

IAA 1999 s.95(3) defines who counts as "destitute" for the purposes of asylum support. You are destitute if either:

  • You do not have adequate accommodation (or any means of obtaining it), whether or not your other essential living needs are met, OR
  • You have adequate accommodation but cannot meet your other essential living needs (food, clothing, basic toiletries, fares for asylum-related travel, telephone for appointments, etc.).

The test is applied to you and your dependents together — partner, children under 18, certain other family members. The destitution test is a snapshot of your means at the moment you apply (or when the Home Office decides). The Home Office must look at any cash, bank balances, friends' or family support, and other resources reasonably available to you. The current rates (May 2026) for those found destitute are:

  • £49.18 per person per week — self-catered accommodation (you cook for yourself); paid via the ASPEN / sortcode card.
  • £9.95 per person per week — catered accommodation (full-board, including hotel and contingency accommodation); paid via the ASPEN / sortcode card.

Evidence at the FTT-AS hearing. Bring bank statements (showing zero or near-zero balance), accommodation status documents (your hotel placement letter, tenancy agreement, or eviction notice), a list of your dependents, and any letters from friends or family confirming they are NOT supporting you financially. Receipts for the last week's food spend or transport fares are useful to show essential living needs cannot be met.

The five Section 4 conditions — SI 2005/930 reg.3(2)

If you are a failed asylum seeker (your claim has been refused and appeal rights exhausted), Section 95 is no longer available, but you may still qualify for Section 4 support under IAA 1999 s.4. The conditions are set out in the Asylum Support Regulations 2005 (SI 2005/930) reg.3(2) — you must meet ONE of the five limbs below AND be destitute.

Taking all reasonable steps to leave the UK

Citation
SI 2005/930 reg.3(2)(a)
What it means in practice
You are co-operating with the Home Office / Voluntary Returns Service or have approached your embassy or High Commission for a travel document and can show evidence of that approach. Email confirmations and appointment slips are evidence.

Unable to leave the UK for a medical reason

Citation
SI 2005/930 reg.3(2)(b)
What it means in practice
There is a physical impediment to travel (e.g. late-stage pregnancy, recent surgery, fitness-to-fly issue) supported by a letter from a treating GP or hospital clinician. The medical letter must address fitness to travel specifically.

Unable to leave because no safe travel route exists

Citation
SI 2005/930 reg.3(2)(c)
What it means in practice
There is no viable travel route to the country of return — for example, no commercial flights operating, or routes only via a country that would not admit you. Home Office Country Policy and Information Notes are evidence of route availability.

Granted permission to apply for judicial review

Citation
SI 2005/930 reg.3(2)(d)
What it means in practice
You have been granted permission to apply for judicial review of an immigration decision (this is permission stage, not just a filing). The grant of permission letter from the Upper Tribunal or Administrative Court is the evidence.

Provision necessary to avoid a breach of human rights

Citation
SI 2005/930 reg.3(2)(e)
What it means in practice
Refusing support would breach your rights under the European Convention on Human Rights — most commonly Article 3 (inhuman or degrading treatment). This is the residual catch-all where the other four limbs do not apply.

New from 27 March 2026 — SI 2026/209. The Asylum Support (Amendment) Regulations 2026 introduce a work-disqualification discontinuance ground: where an asylum seeker who had been granted permission to work (because the claim had been pending 12+ months) loses or refuses that permission, that can now be relied on by the Home Office to discontinue support. The discontinuance is itself appealable under IAA 1999 s.103 — the 3-working-day clock applies. If your discontinuance letter cites SI 2026/209, tell ASAP on the call: this is exactly the policy area JCWI has been litigating.

The 42-day move-on period — for newly recognised refugees

If you have just been granted refugee status (Convention status, Humanitarian Protection, or limited leave to remain), your Section 95 support does NOT end immediately. You are entitled to a 42-day move-on period from the date on your grant letter (extended from 28 days from March 2026). During those 42 days you should:

  • Apply for your Biometric Residence Permit (BRP) or e-visa — without it you cannot open a bank account or rent privately.
  • Apply for a National Insurance number — you can do this online at gov.uk now that you have status.
  • Apply for Universal Credit (UC) on day 1 of the move-on. UC has a 5-week wait before the first payment; ask the Jobcentre for an Advance Payment to bridge the gap. Your asylum support tapers off as UC starts.
  • Apply to your local council for housing as homeless / threatened with homelessness. As a recognised refugee you are eligible for council housing assistance — the council has a duty to help.
  • Open a bank account — your BRP is sufficient ID. Some banks (Monzo, Starling, basic accounts at Barclays / Lloyds / HSBC) accept refugees specifically.

The Refugee Council casework service on 0808 196 7272 is set up for exactly this 42-day sprint. They can help with all five tasks above and intervene if UC, the council, or the Home Office delays.

SOS hotlines — call before you do anything else

The lines below are free and run by the people who deal with UK asylum support refusals every working day. Save the numbers to your phone before you close this page. Verified 14 May 2026.

Migrant Help — Asylum Helpline (free, 24/7)

Number
0808 8010 503
Hours
24 hours a day, 7 days a week
What they do
Migrant Help is the Home Office contractor running the national asylum support helpline. Free from any phone (including mobiles). Interpreting available on the call in dozens of languages. They can lodge a new Section 95 application, escalate a delayed decision, log a hotel complaint, and trigger a Section 4 application on your behalf. Call them FIRST.

ASAP — Asylum Support Appeals Project

Number
020 3716 0283
Hours
Monday, Wednesday, Friday — 2:00pm to 4:00pm only
What they do
ASAP runs the free specialist representation service for FTT-AS appeals under IAA 1999 s.103. The advice line is short — only 6 hours a week — but ASAP will tell you whether your appeal is in scope, help you draft the Notice of Appeal, and (where capacity allows) represent you at the hearing in Salford. If you cannot get through, leave a message and email [email protected].

Refugee Council — Advice Line

Number
0808 196 7272
Hours
Monday to Friday, business hours (verify via refugeecouncil.org.uk)
What they do
Refugee Council runs the casework service for newly recognised refugees in the 42-day move-on window — they can help with UC, housing, and the National Insurance number sprint. For asylum-seeker support issues (s.95 / s.4) they refer onward to Migrant Help and ASAP.

British Red Cross — refugee support

Number
Search 'British Red Cross refugee support' + your local branch
Hours
Local branch hours; emergency provisions available
What they do
British Red Cross provides emergency cash, food parcels, and clothing for destitute asylum seekers and refugees while your appeal or new application is in flight. Branches in most UK cities. Search the redcross.org.uk service finder by postcode.

Refugee Action

Number
0808 8010 503
Hours
Same line as Migrant Help (24/7)
What they do
Refugee Action operates the asylum helpline together with Migrant Help — the number is the same. Refugee Action runs additional local advice services in London, Manchester, Liverpool, and Birmingham; search refugee-action.org.uk for your nearest hub.

JCWI — Joint Council for the Welfare of Immigrants

Number
0207 553 7470
Hours
Business hours (verify via jcwi.org.uk)
What they do
JCWI provides free legal advice on asylum and immigration issues, including representation in some complex Section 4 / discontinuance cases. They also run strategic litigation on policy issues such as SI 2026/209 work-disqualification discontinuance.

Police / Ambulance — life-threatening or detention

Number
999 (or 112)
Hours
24/7
What they do
Dial 999 if you are in immediate physical danger, suffering a medical emergency, or you have been detained without lawful authority. Hotel eviction without a valid decision letter and a lawful move-on instruction is reportable. If immigration officers are present, you may still call 999 for a medical emergency.

Wallet card — screenshot this

The text below fits on one phone screen. Screenshot it now and save it where you can find it without unlocking the app — a printout in your pocket works too. If the hotel notice or discontinuance letter arrives later, you will have the steps and the numbers in front of you without needing to search.

If your UK asylum support was refused or stopped:
1. You have 3 working days from when you RECEIVED the Home Office letter
   to file an FTT appeal (IAA 1999 s.103; SI 2008/2685).
2. Call Migrant Help 0808 8010 503 (24/7).
3. Call ASAP 020 3716 0283 Mon/Wed/Fri 2-4pm.
4. File the Notice of Appeal at the FTT-AS
   (Anchorage 2, Anchorage Quay, Salford M50 3XE; 0300 123 1711).
5. Send by tracked post. Keep the receipt.
6. Bring evidence to the hearing: bank statements (showing destitution),
   accommodation status, dependents.

The FTT-AS Salford office holds in-person and remote hearings. You can attend by phone or video link — tell the Tribunal on the Notice of Appeal which you prefer. Interpreting is provided free at the hearing.

Right now — what to do this week

  1. Photograph the Home Office letter front and back, AND the envelope it arrived in (the postmark date is evidence of receipt). Save copies to email or cloud storage outside your hotel room.
  2. Count the 3 working days from the day you received it (not the date on the letter). Mark the deadline on a calendar. Working day = Mon-Fri excluding bank holidays.
  3. Call Migrant Help on 0808 8010 503 — they are 24/7, free, with interpreting. Tell them you have had a negative decision and you want to appeal. Ask them to log the call and to escalate any emergency support gap under IAA 1999 s.98.
  4. Call ASAP on 020 3716 0283 on the next Monday, Wednesday, or Friday between 2pm and 4pm. ASAP will assess whether you have a viable appeal, help draft the Notice of Appeal, and (where capacity allows) represent you at the hearing.
  5. Lodge the Notice of Appeal at the FTT-AS, Anchorage 2, Anchorage Quay, Salford M50 3XE (0300 123 1711). Tracked post; keep the receipt.
  6. Gather your evidence for the hearing: bank statements (showing destitution), accommodation status letters, your screening interview / asylum claim reference, and a list of dependents. If you are arguing one of the five Section 4 limbs, gather the supporting documents (medical letter, embassy email, judicial-review permission order, etc.).
  7. If you have nowhere to sleep tonight: British Red Cross provides emergency cash, food, and clothing — search "British Red Cross refugee support" plus your nearest city. Migrant Help also coordinates emergency placements.
  8. If life-threatening or detention: dial 999 or 112.

After the helpline call — the paid products

Migrant Help, ASAP, Refugee Council, British Red Cross, JCWI, and Refugee Action are all free and should always come first. Once you have a Notice of Appeal lodged and an ASAP referral number, Commoner Law has three products specifically designed to plug into the FTT-AS and Section 4 procedures:

About this page

This page is provided free of charge by Commoner Law. It is informational and self-help — not legal advice. The Tribunal Procedure (First-tier Tribunal) (Social Entitlement Chamber) Rules 2008 (SI 2008/2685) are the authoritative source for the 3-working-day appeal window; the Immigration and Asylum Act 1999 (ss.4, 95, 98, 103) is the master statute; the Asylum Support Regulations 2005 (SI 2005/930) define the five Section 4 conditions; SI 2026/209 (in force 27 March 2026) introduced the work-disqualification discontinuance ground. Hotlines and rates can change; we last verified the information on this page on 14 May 2026. If a number does not work, please tell us via the contact form and call Migrant Help on 0808 8010 503 instead.

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