🇴🇲 Free Legal Help in Oman

Ministry of Labour (Wizarat al-‘Amal)

Free complaint portal and conciliation for wage, overtime, end-of-service and unfair-dismissal disputes. Worker labour suits are court-fee-exempt under Royal Decree 53/2023, so even if conciliation fails the courts are free.

Legal basis Oman Labour Law (Royal Decree 53/2023)

How to reach File free on the Ministry portal or call 80077000; conciliation runs up to 30 days before the case moves to the Labour Court. Bring your contract, civil ID and pay records. Claims have a one-year limitation from the end of employment.

Call

80077000

Online

www.mol.gov.om

Languages

Arabic, English

Cost

Free

Who it's for: Any worker in Oman, including migrant and domestic workers.

Verified 2026-07-05 · official source · Know your rights →

Resolves residential tenancy disputes — deposit returns, rent increases, eviction, and maintenance — under the Rent Law (Royal Decree 6/1989). Also where you register a tenancy contract.

Legal basis Rent Law (Royal Decree 6/1989)

How to reach Register your tenancy and file rent disputes through the municipality; bring your tenancy contract and payment records.

Online

omanportal.gov.om

Languages

Arabic, English

Cost

Low fee

Verified 2026-07-05 · official source · Know your rights →

Public Authority for Consumer Protection (CPA)

Free investigation and enforcement of consumer complaints — refunds, warranties, deceptive practices, counterfeit goods, and price gouging. Can order refunds and impose fines up to OMR 50,000 without going to court.

Legal basis Consumer Protection Law (Royal Decree 66/2014)

How to reach Call 1222, use the PACP app, or visit an office; keep your receipt, packaging and any advertisement as evidence. Try the seller first and note the outcome.

Call

1222

Online

pacp.gov.om

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source · Know your rights →

Central Bank of Oman (CBO), Consumer Protection Department

Free escalation channel for unresolved bank disputes and fraud-refund claims. You must complain to your bank in writing first, then submit the CBO Customer Complaint Form with proof of that prior contact.

Legal basis Banking Law (Royal Decree 114/2000)

How to reach Complain to your bank in writing and keep the reference; then submit the CBO Customer Complaint Form with your ID, a signed dated letter and proof of the bank contact. Premature complaints are returned.

Online

cbo.gov.om/Pages/ConsumerProtection.aspx

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source · Know your rights →

Ministry of Transport, Communications and Information Technology (MTCIT), incl. OCERT

Regulator for Oman's Personal Data Protection Law (Royal Decree 6/2022) — file here if a company collects, shares, or misuses your personal data without consent. Its OCERT team is the national cyber-incident response body for phishing and security threats.

Legal basis Personal Data Protection Law (Royal Decree 6/2022)

How to reach Ask the company to correct or delete your data first; if it refuses, file a data-protection complaint with MTCIT. Report phishing and security incidents to OCERT.

Online

mtcit.gov.om

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source · Know your rights →

Telecommunications Regulatory Authority (TRA)

Handles telecom consumer complaints, SIM-swap fraud, and content-takedown requests against Omani operators, and oversees online data-privacy issues on the telecom side.

Legal basis Telecommunications Regulatory Act (Royal Decree 30/2002)

How to reach Raise the issue with your operator first, then file through the TRA consumer-complaints portal with your number and the dates involved.

Online

tra.gov.om

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source

Royal Oman Police (ROP)

Primary investigator for crime and cybercrime — online fraud, blackmail, sextortion, and identity theft under the Cyber Crime Law (Royal Decree 12/2011). Dial 9999 for emergencies; file cyber cases at the nearest station or the ROP citizen portal.

Legal basis Cyber Crime Law (Royal Decree 12/2011)

How to reach Report at the nearest police station or the ROP citizen portal; for technical cyber incidents contact OCERT. Save screenshots, transaction SMS and fake URLs before you delete anything.

Call

9999 (emergency)

Online

www.rop.gov.om/english

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source · Know your rights →

Royal Oman Police (ROP), Directorate General of Passports & Residence

Handles residency cards, employment and family-sponsorship visas, exit/travel-ban checks, and overstay matters (fines run at OMR 10/day). Amnesty windows to regularise status are announced through the ROP.

Legal basis Oman Labour Law (Royal Decree 53/2023) and the Foreigners' Residence Law

How to reach Use the ROP portal or app for residency and visa services and to check a travel ban; overstay fines accrue at OMR 10/day, so act during an announced amnesty where possible.

Call

9999 (emergency)

Online

www.rop.gov.om/english

Languages

Arabic, English

Cost

Low fee

Who it's for: Residents and migrant workers managing visas, residency, or overstay.

Verified 2026-07-05 · official source · Know your rights →

Ministry of Justice and Legal Affairs (MJLA)

Oversees Oman's courts, including the personal-status (family) courts that handle divorce, custody, maintenance and inheritance — and the enforcement of custody and support orders.

Legal basis Personal Status Law and the Judicial Authority Law (Royal Decree 90/1999)

How to reach File personal-status cases at the family court in your governorate; the Ministry also handles notarisation and court enforcement of custody and maintenance orders.

Online

www.mjla.gov.om

Languages

Arabic, English

Cost

Low fee

Verified 2026-07-05 · official source · Know your rights →

Ministry of Health (MoH), Oman

Health hotline (1212) for enquiries and the channel to report a hospital or clinic — including refusal of emergency treatment, which is prohibited at MoH facilities regardless of your status. Dial 9999 for a medical emergency.

Legal basis Health Insurance Law (Royal Decree 11/2019)

How to reach Call 1212 for health enquiries or to report a facility; dial 9999 for a medical emergency (which also dispatches an ambulance).

Call

1212

Online

www.moh.gov.om

Languages

Arabic, English

Cost

Free

Verified 2026-07-05 · official source · Know your rights →

Independent advocacy group that maintains a directory of active NGOs and embassy welfare contacts for migrant workers across the Gulf, including Oman — useful when your own country's embassy attaché is hard to reach.

How to reach Browse the NGO and embassy directory on migrant-rights.org, or contact your country's labour attaché in Muscat; a relative back home can file on your behalf.

Online

www.migrant-rights.org

Languages

English

Cost

Free

Who it's for: Migrant workers in Oman and the wider GCC.

Verified 2026-07-05 · official source