Where to get free, official help in Pakistan — the ombudsmen, regulators and agencies for banking disputes, cybercrime, workplace harassment, tax and consumer problems. The federal and banking ombudsman services are free and do not need a lawyer.
In immediate danger? Dial 15.
Employees' Old-Age Benefits Institution
Old-age pension, invalidity and survivor benefits for registered private-sector workers — check registration and claim benefits.
Legal basis Employees' Old-Age Benefits Act 1976
How to reach Check your registration and claim old-age, invalidity or survivor benefits at an EOBI office or online; keep your CNIC and employment records.
Verified 2026-07-05 · official source
Central bank; consumer-protection channel and loan-restructuring framework for banking and finance issues.
Legal basis State Bank of Pakistan Act 1956 and Banking Companies Ordinance 1962
How to reach Use the SBP's Sanason complaint portal for banking and finance issues after raising the matter with your bank.
Verified 2026-07-05 · official source
Free redress against FBR maladministration — wrong assessments, delayed refunds, harassment by tax officials.
Legal basis Establishment of the Office of Federal Tax Ombudsman Ordinance 2000
How to reach File free against FBR maladministration (wrong assessment, delayed refund, harassment) online or by post; no lawyer needed.
Verified 2026-07-05 · official source
Securities & Exchange Commission of Pakistan
Complaints about companies, non-bank finance (NBFCs), insurance and investment scams — and checking whether a firm is licensed.
Legal basis Securities Act 2015 and the Companies Act 2017
How to reach Report investment scams, Ponzi schemes and NBFC/insurance issues to the SECP Service Desk; verify a company's licence on its site before you invest.
Verified 2026-07-05 · official source
Banking Mohtasib Pakistan (Banking Ombudsman)
Free redress for disputes with banks — fraud, unauthorised transactions, ATM/online-banking issues — after you complain to the bank first.
Legal basis Banking Companies Ordinance 1962 (Banking Mohtasib provisions)
How to reach Complain to your bank first and wait 45 days (or get a rejection), then file free with the Banking Mohtasib, attaching your correspondence.
Verified 2026-07-05 · official source
National Cyber Crime Investigation Agency
Investigates online fraud, financial cybercrime, harassment and blackmail (successor to the FIA Cybercrime Wing). File a complaint at a cybercrime reporting centre.
Legal basis Prevention of Electronic Crimes Act 2016 (PECA)
How to reach File at an NCCIA cybercrime reporting centre or its complaint line; bring screenshots, phone numbers and transaction details.
Verified 2026-07-05 · official source
Pakistan Telecommunication Authority
Complaint Management System for SIM, spam, and harmful online-content issues, and the channel to request takedown of unlawful content.
Legal basis Prevention of Electronic Crimes Act 2016 and the Telecommunication Act 1996
How to reach File SIM, spam and unlawful-content complaints on the PTA Complaint Management System; request content takedown with the URL and evidence.
Verified 2026-07-05 · official source
Confidential helpline and support for online harassment, blackmail and non-consensual imagery, with legal and digital-security guidance.
How to reach Call the confidential Cyber Harassment Helpline or email; it helps with blackmail, NCII and online harassment and can guide an FIA/NCCIA report.
Who it's for: Anyone facing online harassment, especially women.
Verified 2026-07-05 · official source
Federal Ombudsperson for Protection against Harassment at the Workplace
Free complaints of workplace harassment (and, since 2022, gender discrimination), with decisions typically within 90 days.
Legal basis Protection against Harassment of Women at the Workplace Act 2010
How to reach File a harassment complaint with FOSPAH after the workplace inquiry committee, or directly; decisions typically come within 90 days.
Who it's for: Women and men facing harassment at work.
Verified 2026-07-05 · official source
Pakistan Medical & Dental Council
Complaints of medical negligence or misconduct against registered doctors and dentists, and verification of a practitioner's registration.
Legal basis Pakistan Medical Commission Act 2020
How to reach File a complaint of negligence or misconduct against a doctor with the PMDC; verify the practitioner's registration on its site and keep your medical records.
Verified 2026-07-05 · official source
Wafaqi Mohtasib (Federal Ombudsman of Pakistan)
Free complaints against any federal agency's maladministration — delays, denial of service, unfair treatment. Fast, no lawyer needed.
Legal basis Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order 1983
How to reach File free online, by post or through the mobile app against any federal agency's maladministration; no lawyer or fee is needed.
Verified 2026-07-05 · official source
This is legal information, not legal advice — a directory of official, free channels, not an endorsement. Hotlines and links can change; each entry shows the date we last verified it. If a number or page no longer works, tell us on the contact form.
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