UK Ofgem Involuntary Prepayment Meter — Code of Practice Reversal Demand Letter
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Your Situation
Tell us about the supplier, the energy type, the meter, when it was installed, and any vulnerability indicators in your household.
This letter will cite
Ofgem Involuntary PPM Code of Practice (mandatory from 8 November 2023; Decision OFG1163) + SLC 27 / 27A / 28 / 28A / 28AA / 28B + Consumer Rights Act 2015 ss.49-50 + Equality Act 2010 ss.20-21
Your letter will cite the operative Ofgem Code of Practice and Standard Licence Conditions by number and apply the correct route for England & Wales, Scotland, or Northern Ireland (which falls under the Utility Regulator NIAUR).
Northern Ireland is regulated by the Utility Regulator, not Ofgem. The Ofgem Involuntary PPM Code of Practice does not apply in NI — the letter redirects to the supplier's NIAUR-licensed complaints route.
High Risk indicators trigger the 'Do Not Install' rule. Medium Risk indicators trigger 'Further Assessment'.