Being Denied Emergency Medical Care in Pennsylvania
I was denied emergency medical care — here's what Pennsylvania law says and what to do next.
Statute: 40 Pa. Stat. § 3311 et seq. (Balance Billing Protections)
Deadline: 120 days
Penalty: Federal penalties of up to $10,000 per violation apply. Pennsylvania provides balance billing protections under state insurance law
What is being denied emergency medical care?
The Emergency Medical Treatment and Labor Act passed in 1986 in direct response to a national pattern of "patient dumping" — uninsured emergency patients turned away at the door, or shipped off to other hospitals before they were stabilized. The most notorious case involved a woman in active labor in Chicago who was refused care at one hospital and delivered her baby in the back of a transferring ambulance. The baby didn't survive.
EMTALA requires every Medicare-participating hospital with an emergency department to provide a medical screening examination for anyone who walks in — regardless of ability to pay, insurance, immigration status, or anything else. If they have an emergency medical condition, the hospital must stabilize them before discharge or transfer. Penalties scale up to $133,420 per violation for hospitals with 100+ beds (inflation-adjusted from the original $50,000), and physicians can be personally fined and excluded from Medicare. EMTALA also has a private right of action — patients can sue.
What to Do If a Hospital Refuses to Treat You in an Emergency
Step 1: Go to the ER if you believe you have an emergency. No insurance, no ID, no money — none of it matters under EMTALA. Tell triage your symptoms clearly and concisely.
Step 2: If asked about payment first, invoke EMTALA out loud. "I need a medical screening examination. I have a right to be screened under EMTALA." The hospital must screen before discussing payment.
Step 3: Question any transfer. If they try to transfer you before stabilizing, ask why and whether it's medically necessary. You can refuse the transfer. If you consent, the hospital must confirm the receiving facility has agreed to accept you and can treat your condition.
Step 4: Complain to CMS. Federally, file at cms.gov or call 1-800-633-4227 (1-800-MEDICARE). You can also file with your state health department, which often investigates faster.
Step 5: Sue under the private right of action. 42 U.S.C. § 1395dd(d)(2) lets EMTALA-violation victims sue the hospital for damages. The limitations period is typically 2 years from the violation. Medical malpractice or patients' rights attorneys take these on contingency.
How Pennsylvania differs from federal law
Pennsylvania supplements EMTALA with state protections:
- PA Hospital and Health System Cooperation Act: Requires hospitals to provide emergency care and maintain charity care programs.
- Hospital Uncompensated Care Requirements: Pennsylvania requires nonprofit hospitals (which make up the majority) to provide charity care as a condition of their tax-exempt status. Each hospital must maintain and publicize a financial assistance policy.
- Surprise billing protections: Pennsylvania enacted Act 112 of 2018, which provides state-level surprise billing protections for insured patients who receive emergency care from out-of-network providers at in-network facilities — predating the federal No Surprises Act.
- Patient safety: Pennsylvania's Medical Care Availability and Reduction of Error (MCARE) Act establishes patient safety reporting requirements for hospitals.
Additional steps in Pennsylvania
File an EMTALA complaint with CMS at 1-800-633-4227. File state complaints with the PA Department of Health at health.pa.gov. Contact Community Legal Services for medical billing help.
What you should NOT do
Don't leave the ER before being screened. If you walked in with an emergency complaint, do not leave against medical advice without being screened. If the wait is long, tell staff your symptoms are getting worse.
Don't let billing questions delay your care. The hospital can ask about insurance for record-keeping, but they cannot delay your screening or treatment because of billing. If you feel pressured, remind staff of your EMTALA rights.
Don't agree to a transfer you're uncomfortable with. If the hospital wants to transfer you before your condition is stable, you can refuse. If you do agree, make sure the receiving hospital has accepted you and can treat your condition.
Don't assume EMTALA covers follow-up care. EMTALA requires screening and stabilization of emergency conditions. Once you are stabilized and discharged, the hospital is not required to provide ongoing treatment under EMTALA. However, ask about financial assistance, charity care, and follow-up resources before you leave.
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Generate your surprise billing →This page is general legal information for Pennsylvania, not legal advice for your specific situation. Laws change, and how a statute applies depends on facts we don't know. For advice on your matter, consult a licensed attorney in Pennsylvania.