Unsolicited Consumer Agreements (Door-to-Door Sales)
Written in plain language for general understanding. This is educational content, not legal advice. Based on Commonwealth Acts of Parliament, federal regulations, and official government guidance.
Australian Federal Law
What is this right?
If a salesperson comes to your door or calls you without you asking, any agreement you make is an unsolicited consumer agreement with special protections:
- 10-business-day cooling-off period: You can cancel the agreement within 10 business days for any reason, without penalty. The cooling-off period starts when you receive the agreement document.
- Permitted hours: Door-to-door salespeople may only visit between 9 am and 6 pm on weekdays, and 9 am and 5 pm on Saturdays. They cannot visit on Sundays or public holidays.
- Identification: The salesperson must show you their ID, tell you the purpose of the visit, and inform you of your right to cancel.
- Written agreement: The seller must give you a written copy of the agreement that clearly explains the cooling-off period and how to cancel.
- Minimum value: The agreement must be worth more than $100 for these protections to apply.
These rules also apply to telemarketing sales and sales made at places other than the seller’s premises.
When does it apply?
- A salesperson contacted you without your invitation — either in person (at your home, workplace, or in public) or by telephone.
- You entered into an agreement to buy goods or services worth more than $100.
- Does not apply if you specifically invited the salesperson to your home (e.g., you called a tradesperson for a quote).
What should you do?
- If you want to cancel, notify the supplier in writing within 10 business days.
- Return any goods you received — the supplier must collect them at their own expense.
- The supplier must refund any payments within 15 business days of receiving your cancellation notice.
- If a salesperson visits outside permitted hours or won’t leave when asked, report them to the ACCC.
What should you NOT do?
- Don’t feel pressured to sign immediately — you have the right to take time and cancel later.
- Don’t pay upfront if you’re unsure — the supplier cannot demand payment or supply goods during the cooling-off period (with some exceptions).
- Don’t ignore a “Do Not Knock” sticker if you have one — salespeople who ignore it may be committing an offence under state law.
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