CRTC / CCTS Telecom & TV Provider Complaint
Provider-direct telecom / TV complaint with CCTS escalation framing. Cites the CRTC Wireless Code (TRP 2017-200), Internet Code (TRP 2019-269), TV Service Provider Code (BRP 2016-1), and Telecom Regulatory Policy CRTC 2026-43 (in force; enforced from 12 June 2026 — bans activation / modification fees and early cancellation fees on wireless plans without subsidised devices, and requires self-service mechanism). CCTS jurisdiction: $5,000 cap for proven financial losses, binding on provider; 1-year filing window under Procedural Code s.8.3(a) (extension to 18 months under s.8.5). CCTS handled 23,647 complaints in 2024-25 (record, +17% YoY; 86% resolution rate; billing 46% of issues). UPL-safe — CCTS is self-filed.
Statute of Limitations Warning
Legal deadlines apply to your claim. You lose your right to act if you wait too long. Send notice as soon as possible.
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- Cites the exact law: Automatically applies the correct state and federal statutes to your situation.
- Sets a firm deadline: Legally compels a response within the required statutory timeframe.
- Creates a paper trail: Designed to serve as Exhibit A if you need to escalate to an agency or court.
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Your Action Plan
This is the final formal demand before litigation.
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Your letter includes a firm deadline. Do not engage in informal text messages during this time.
If they miss the deadline, you have completed the required out-of-court steps. Hand this complete paper trail to a local attorney for litigation.
Your service
Identify the service and the provider. This letter is for telecom and TV service-provider disputes covered by CCTS jurisdiction.
This letter will cite
CRTC Wireless Code (TRP 2017-200); CRTC Internet Code (TRP 2019-269); CRTC TV Service Provider Code (BRP 2016-1); Telecom Regulatory Policy CRTC 2026-43 (in force; enforced from 12 June 2026 — bans activation/modification fees + ECF on wireless plans without subsidised devices + requires self-service mechanism); CCTS Procedural Code (1-year time limit, $5,000 maximum award)
Your letter is a provider-direct complaint that triggers the provider's 30-day window; if unresolved, CCTS is the next step. CCTS awards up to $5,000 for proven financial losses, binding on the provider.
Before you start
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Is this legal advice?
This is a self-help template, not legal advice. Use of this template does not create a solicitor–client relationship. CCTS is a free consumer ombud scheme designed for self-filers at ccts-cprst.ca; no lawyer required. CCTS awards are binding on the provider but not on you — if you reject the Commissioner's Decision, you retain all other legal rights (small claims court, civil action, provincial consumer-protection enforcement). For damages above $5,000 or class-affecting systemic issues, consider a consumer-protection lawyer or filing with the CRTC for systemic enforcement.
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Do I have to pay to know if I have a case?
No. The rights encyclopedia on this site is free and cites the same primary sources the letter does. Read the relevant guide first — plenty of situations are resolved by a phone call to a free statutory body, and where one exists we say so.