UK Faulty Goods Refund / Repair Demand (Consumer Rights Act 2015)
First-person self-help demand to a shop, trader, or online seller for a refund, repair, or replacement of faulty, misdescribed, or unfit goods under the Consumer Rights Act 2015. Surfaces the 30-day right to reject (ss.20, 22), the repair/replace and price-reduction tiers (ss.23-24), and the first-six-months presumption (s.19). UK-wide. You complete and send it in your own name.
Statute of Limitations Warning
Legal deadlines apply to your claim. You lose your right to act if you wait too long. Send notice as soon as possible.
Why this letter works:
- Cites the exact law: Automatically applies the correct state and federal statutes to your situation.
- Sets a firm deadline: Legally compels a response within the required statutory timeframe.
- Creates a paper trail: Designed to serve as Exhibit A if you need to escalate to an agency or court.
Answer a few questions and we'll create your personalized letter.
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Your Action Plan
This is the final formal demand before litigation.
Download your personalized PDF immediately after purchase and send it.
Your letter includes a firm deadline. Do not engage in informal text messages during this time.
If they miss the deadline, you have completed the required out-of-court steps. Hand this complete paper trail to a local attorney for litigation.
What you bought and what went wrong
The Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose, and as described. This letter demands the remedy you are entitled to. Tell us what you bought and what is wrong with it.
This letter will cite
Consumer Rights Act 2015 — s.9 (satisfactory quality); s.20 with s.22 (30-day short-term right to reject); ss.23-24 (repair or replacement, then price reduction or final right to reject). Applies across England, Wales, Scotland and Northern Ireland.
For the first six months the law presumes the fault was there at delivery (s.19), so the trader must prove otherwise. If they refuse, you can use the small-claims procedure for your part of the UK.
Within 30 days of getting the goods you can reject them for a full refund. After that, you are first entitled to a repair or replacement, then to a price reduction or the final right to reject.