Consumer Rights
Consumer Rights Act 2015, online shopping, digital content, small claims court, fraud protection, debt collection, and product safety under UK law.
Consumer Rights Act — Goods
When you buy goods from a trader (a business), they must be:Satisfactory quality — not faulty, damaged, or worn (considering the price and description)Fit for purpose — suitable for the purpose you to...
Consumer Rights Act — Services
When you pay a trader to provide a service (plumbing, decorating, car repair, haircut, etc.), the law says:The service must be carried out with reasonable care and skillIf no price was agreed, the pri...
Consumer Rights Act — Digital Content
Digital content — apps, games, music, films, ebooks, software, and streaming services — has its own set of consumer rights:Digital content must be of satisfactory qualityIt must be fit for a particula...
Online Shopping Rights
When you buy online, by phone, or by mail order, you get extra protections beyond those for in-store purchases:14-day cooling-off period: You can cancel for any reason (or no reason) within 14 days of...
Small Claims Court
The Small Claims Track of the County Court is designed for disputes worth up to £10,000 (England and Wales). It's informal, relatively quick, and you don't usually need a lawyer.Key facts:Court fees:...
Fraud and Scam Protection
The UK has several layers of protection against fraud and scams:Section 75 of the Consumer Credit Act 1974: If you paid between £100 and £30,000 on a credit card, the card company is jointly liable wi...
Debt Collection Rights
If you owe money, you still have rights. Debt collectors (and creditors) must treat you fairly and follow strict rules:They must not harass, threaten, or mislead youThey must not contact you at unreas...
Product Safety and Recalls
All consumer products sold in the UK must be safe. Key protections:Under the Consumer Protection Act 1987, manufacturers are strictly liable for damage caused by defective products — you don't need to...