Consumer Rights
Your rights as a buyer of goods and services under Indian central law — consumer complaints, e-commerce protections, banking redress, and protection from unfair trade practices.
Right to File a Consumer Complaint
The Consumer Protection Act, 2019 gives every consumer the right to file a complaint against a seller, manufacturer, or service provider for defective goods or deficient services.Who is a consumer: An...
E-Commerce Buyer Rights
The Consumer Protection (E-Commerce) Rules, 2020 impose specific obligations on online marketplaces to protect buyers.Mandatory disclosures: E-commerce platforms must display product details, seller's...
Banking Consumer Rights and the RBI Ombudsman
Every bank customer in India has the right to receive fair, transparent, and timely banking services. The RBI Integrated Ombudsman provides free dispute resolution.Key rights:Free savings/current acco...
Insurance Consumer Rights and the IRDAI Ombudsman
Insurance policyholders in India have statutory rights to fair claims settlement and access to a free Insurance Ombudsman for dispute resolution.Right to policy document: The insurer must provide the...
Protection from Unfair Trade Practices and False Advertising
Indian law prohibits a wide range of unfair and deceptive practices by sellers and advertisers.Unfair trade practices under CPA 2019 (s. 2(47)):False representation of product quality, quantity, or st...
Product Liability Rights
The Consumer Protection Act, 2019 introduced a formal product liability framework — manufacturers, sellers, and service providers can be held liable without requiring proof of negligence.Product liabi...
Right to Information About Goods and Services
Consumers have a legal right to accurate and complete information about the goods and services they purchase.Right to information (CPA 2019, s. 2(9)): Consumers have the right to be informed about the...
Medical Negligence — Consumer Rights
Medical services (whether at private hospitals or for-pay services at government hospitals) are covered under the Consumer Protection Act — patients are consumers.Consumer Commission jurisdiction over...