New Zealand Consumer Guarantee Demand — Refund, Repair or Replacement (CGA)
First-person self-help demand to a supplier under the Consumer Guarantees Act 1993 (NZ). Cites the guarantees (acceptable quality s 6, fitness s 8, description s 9; services s 28-29) and remedies (s 18; substantial-character failure s 21 — where it is substantial the consumer chooses a refund or replacement under s 23). Escalation: the Disputes Tribunal (claims up to $60,000 from 24 January 2026) and the Commerce Commission. You complete and send it yourself.
Statute of Limitations Warning
Legal deadlines apply to your claim. You lose your right to act if you wait too long. Send notice as soon as possible.
Why this letter works:
- Cites the exact law: Automatically applies the correct state and federal statutes to your situation.
- Sets a firm deadline: Legally compels a response within the required statutory timeframe.
- Creates a paper trail: Designed to serve as Exhibit A if you need to escalate to an agency or court.
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Your Action Plan
This letter is part of a formal escalation process.
Download your personalized PDF immediately after purchase and send it.
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Your purchase and the problem
The Consumer Guarantees Act 1993 gives you automatic guarantees on goods and services. Where a failure is of a SUBSTANTIAL CHARACTER (s 21), you — not the supplier — choose between a refund and a replacement (s 18, s 23). For a minor problem the supplier may instead repair it within a reasonable time. This letter states your position.
This letter will cite
Consumer Guarantees Act 1993 — acceptable quality s 6, fitness s 8, description s 9; services s 28-29; remedies s 18; substantial failure s 21; reject + choose refund/replacement s 23.
If the supplier does not resolve it, you can apply to the Disputes Tribunal (claims up to $60,000 from 24 January 2026). Lawyers cannot represent parties there.