New Zealand Disputes Tribunal Claim — Consumer Guarantees (CGA)

Stage-2 of the NZ consumer chain. A structured narrative to lodge a claim with the Disputes Tribunal (disputestribunal.govt.nz) after a stage-1 CGA demand was ignored or refused. Documents the Consumer Guarantees Act 1993 breach (ss 6, 8, 9, 18, 21, 23) and the remedy sought, for claims up to $60,000 (filing fee $61-$468 by claim size; lawyers cannot represent parties). You complete and lodge it in your own name. $9 returning-buyer price for stage-1 (nz-cga-consumer-guarantee-demand) buyers.

Statute of Limitations Warning

Legal deadlines apply to your claim. You lose your right to act if you wait too long. Send notice as soon as possible.

Why this letter works:

  • Cites the exact law: Automatically applies the correct state and federal statutes to your situation.
  • Sets a firm deadline: Legally compels a response within the required statutory timeframe.
  • Creates a paper trail: Designed to serve as Exhibit A if you need to escalate to an agency or court.

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Your Action Plan

This is the final formal demand before litigation.

1
Send this letter today.

Download your personalized PDF immediately after purchase and send it.

2
Wait the statutory response period for them to reply.

Your letter includes a firm deadline. Do not engage in informal text messages during this time.

3
Escalate to a lawyer if ignored.

If they miss the deadline, you have completed the required out-of-court steps. Hand this complete paper trail to a local attorney for litigation.

Your Disputes Tribunal claim

This builds a clear claim narrative to lodge with the Disputes Tribunal at disputestribunal.govt.nz. Most details come from your stage-1 CGA demand. The Tribunal hears consumer claims up to $60,000 — and lawyers cannot represent parties there.

This letter will cite

Consumer Guarantees Act 1993 ss 6, 8, 9, 18, 21, 23 (services s 28-29); Fair Trading Act 1986. Disputes Tribunal — claims up to $60,000 (from 24 January 2026). Filing fee by claim size: $61 / $121 / $243 / $468.

Apply online at disputestribunal.govt.nz or at your local District Court. Lawyers cannot appear for parties; the Tribunal's order is enforceable.

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The Tribunal hears claims up to $60,000. The filing fee scales with this amount: $61 (under $2,000), $121 ($2,000-$4,999), $243 ($5,000-$29,999), $468 ($30,001-$60,000).

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