Access Your Health Records in NZ (2026 Guide)
About this article
Sourced from New Zealand Acts of Parliament (legislation.govt.nz), regulations, and official government guidance. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
You have the right to see your own health records — GP notes, hospital files, test results and specialist letters. This sits under Rule 6 of the Health Information Privacy Code 2020 (issued under the Privacy Act 2020). A request should be answered as soon as reasonably practicable and within 20 working days, usually free.
Access can be declined only on limited grounds (for example, where release would endanger someone's safety or reveal a third party's information), and the provider must tell you why. You can also ask to correct errors in your records (Rule 7) or have a statement of correction attached. Complaints about access or misuse go to the Office of the Privacy Commissioner.
When does it apply?
- You want a copy of your medical notes or results.
- You're moving providers and need your history.
- There's a mistake in your health record.
What to do to access your health records
- Ask your provider in writing for your records under Rule 6.
- Be specific about the period or documents you want.
- Request corrections for errors (Rule 7).
- Complain to the OPC if access is refused without good reason.
What should you NOT do?
- Don't accept a charge for routine access — it's usually free.
- Don't accept a flat refusal — providers must give a specific reason.
About Healthcare Rights in New Zealand
Everyone using a health or disability service in New Zealand is protected by the Code of Health and Disability Services Consumers' Rights — 10 enforceable rights including informed consent, dignity, effective communication, and the right to complain. The Code is overseen by the Health and Disability Commissioner (HDC).
New Zealand is also unusual: the Accident Compensation Act 2001 creates a no-fault injury scheme run by ACC that covers treatment and rehabilitation for accidental injury — and in return, section 317 bars most personal-injury lawsuits. So instead of suing, you claim from ACC. This shapes nearly every injury situation in NZ.
HDC: 0800 11 22 33. ACC: 0800 101 996. Healthline: 0800 611 116.
Common Questions
What is the access to your health records right in New Zealand?
You have the right to see your own health records — GP notes, hospital files, test results and specialist letters. This sits under Rule 6 of the Health Information Privacy Code 2020 (issued under the Privacy Act 2020). A request should be answered as soon as reasonably practicable and within 20 working days, usually free.Access can be declined only on limited grounds (for example, where release would endanger someone's safety or reveal a third party's information), and the provider must tell you why. You can also ask to correct errors in your records (Rule 7) or have a statement of correction...
When does it apply — access to your health records?
You want a copy of your medical notes or results.You're moving providers and need your history.There's a mistake in your health record.
How do I get my medical records in New Zealand?
Ask your provider in writing for your records under Rule 6.Be specific about the period or documents you want.Request corrections for errors (Rule 7).Complain to the OPC if access is refused without good reason.
What should you NOT do — access to your health records?
Don't accept a charge for routine access — it's usually free.Don't accept a flat refusal — providers must give a specific reason.