Warranty and Return Rights
Written in plain language for general understanding. This is educational content, not legal advice. Based on Qatari national laws, Emiri decrees, and ministerial decisions.
Qatari National Law
What is this right?
Consumers in Qatar have warranty and return protections:
- Sellers must provide a warranty for durable goods. The warranty terms must be clearly stated in writing.
- If a product is defective, you have the right to a repair, replacement, or refund.
- The seller cannot impose a "no return" policy for defective goods. Such policies are void for faulty products.
- The Civil Code provides a warranty against hidden defects (defects not apparent at the time of purchase) for one year.
- Electronics and appliances typically come with a manufacturer warranty of 1-2 years.
When does it apply?
- You bought a product that stopped working or was defective when purchased.
- A seller refuses to honor the warranty or accept a return of a faulty product.
- You discovered a hidden defect after purchase.
What should you do?
- Return to the seller with the product, receipt, and warranty card.
- Request a repair, replacement, or refund as appropriate.
- If the seller refuses, file a complaint with the MoCI Consumer Protection Department at 16001.
- Keep all receipts and warranty documents for the duration of the warranty period.
What should you NOT do?
- Do not accept "no returns" for defective products. The law protects you regardless of store policy.
- Do not attempt to repair the product yourself if it is under warranty. This may void the warranty.
- Do not delay too long. Report defects as soon as you discover them.
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