Warranty & Return Rights
Written in plain language for general understanding. This is educational content, not legal advice. Based on UAE federal decrees, laws, and ministerial decisions.
UAE Federal Law
What is this right?
UAE law gives consumers the right to return defective products and enforces warranty obligations on sellers:
- Warranty obligation: Sellers must provide a written warranty for durable goods stating the coverage period, what is covered, and the repair or replacement process.
- Defective products: If a product is defective or does not match its description, you can demand a repair, replacement, or full refund.
- Return period: While there is no universal return period, many retailers offer 7-14 day return policies. Check the store's policy before purchasing.
- No-fault returns: Some UAE retailers allow returns for change of mind if the product is unused and in original packaging. This is store policy, not a legal requirement.
- Repair turnaround: If a product is sent for warranty repair, the seller must complete it within a reasonable time. If repairs take too long, you can demand a replacement or refund.
When does it apply?
- You bought a product that is defective, damaged, or not as described.
- The product is still within the warranty period.
- This applies to purchases from physical stores and online retailers operating in the UAE.
What should you do?
- Keep your receipt and warranty card — you will need them to make a claim.
- Contact the seller first — give them a chance to repair, replace, or refund the product.
- If the seller refuses, file a complaint with the DED in your emirate — they mediate between consumers and businesses.
- Document the defect — take photos and videos showing the problem.
What should you NOT do?
- Do not tamper with the product — this can void your warranty.
- Do not accept store credit if you are entitled to a refund — you can insist on getting your money back for defective products.
- Do not wait too long — file your complaint while the product is still within the warranty period.
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