Consumer Rights
Product safety, credit and debt, small claims court, identity theft, online shopping, and telecommunications rights in Canada.
Product Safety and Recalls
The federal Canada Consumer Product Safety Act (CCPSA) gives Health Canada the power to order mandatory recalls of unsafe consumer products. Manufacturers and importers must report serious incidents —...
Credit and Debt Rights
Credit and debt rules are primarily provincial, but federal laws like PIPEDA and the Bank Act also apply. You have the right to a free credit report from both Equifax and TransUnion. If you dispute an...
Small Claims Court
Small claims court is an accessible, low-cost court designed for everyday civil disputes. You generally don't need a lawyer, and the process is designed for self-represented people.The monetary limits...
Identity Theft
Identity theft is a criminal offence under Canada's Criminal Code, punishable by up to 5 years in prison. If someone steals your personal information and uses it without your consent, you have the rig...
Online Shopping and Returns
Canada has no general right to a refund just because you changed your mind. However, provincial laws do give you cooling-off periods for internet and distance sales:Ontario and Quebec: 7 daysBritish C...
Telecommunications Rights
Telecommunications in Canada is federal jurisdiction, and the CRTC sets the rules that carriers must follow.The Wireless Code gives you important protections:A 15-day trial period to return your phone...