Digital Content and Services
Written in plain language for general understanding. This is educational content, not legal advice. Based on Danish Acts of Parliament (love), executive orders (bekendtgørelser), and official government guidance.
Danish National Law
What is this right?
Since 2022, specific rules protect consumers who buy digital content and services:
- Conformity: Digital content (apps, software, streaming, e-books, cloud services) must be as described, fit for purpose, and of satisfactory quality.
- Updates: The supplier must provide necessary updates (security and functionality) for as long as the consumer can reasonably expect.
- Complaint period: For one-time purchases, the complaint period is 2 years. For ongoing subscriptions, the content must remain conforming throughout the contract.
- Remedies: If the digital content is defective — repair, replacement, price reduction, or termination of the contract and refund.
- Data rights: If you terminate, the supplier must not use your personal data (except as required by law) and must allow you to retrieve your content.
When does it apply?
- You purchased or subscribed to digital content or a digital service — including where you "pay" with personal data.
- The content is defective, doesn't work as described, or stops receiving updates.
What should you do?
- Report the issue to the supplier and request a fix, replacement, or refund.
- If the supplier refuses, file a complaint with Forbrugerklagenævnet or the relevant trade board.
- If you cancel a subscription due to defects, request deletion of your data and export of your content.
What should you NOT do?
- Don't accept "no refunds on digital purchases" — your statutory rights apply to digital content too.
- Don't ignore missing updates — the supplier has a duty to keep the content secure and functional.
- Don't assume free services have no protections — if you provided personal data, the same consumer rights apply.
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