Warranties and Commercial Guarantees
Written in plain language for general understanding. This is educational content, not legal advice. Based on Danish Acts of Parliament (love), executive orders (bekendtgørelser), and official government guidance.
Danish National Law
What is this right?
Danish law distinguishes between your statutory rights and any commercial guarantee offered by the seller or manufacturer:
- Statutory complaint right (reklamationsret): Always 2 years from delivery — this is your minimum protection that cannot be reduced.
- Commercial guarantee (garanti): An additional promise by the seller or manufacturer — can offer more than statutory rights (longer period, broader coverage) but never less.
- Guarantee terms: Must be provided in writing, in Danish, and must clearly state what is covered, how long it lasts, and that it does not affect statutory rights.
- Extended guarantees (serviceaftaler): Paid extended warranties are service contracts — read the fine print carefully.
When does it apply?
- You bought a product with a commercial guarantee (e.g., "5-year warranty").
- You are unsure whether to use the statutory complaint right or the manufacturer's guarantee.
What should you do?
- Use whichever path gives you the best outcome — you can rely on the statutory 2-year right even if the guarantee has expired, or vice versa.
- If the defect appears within the guarantee period, use the guarantee if it offers broader coverage (e.g., accidental damage).
- If the guarantee claim is denied, fall back on your statutory rights — the seller cannot refuse both.
- Keep the guarantee certificate and receipt.
What should you NOT do?
- Don't let a seller tell you the guarantee replaces your statutory rights — it cannot. The 2-year reklamationsret always applies alongside the guarantee.
- Don't pay for an extended warranty that merely covers what the law already provides — the statutory 2-year right is free.
- Don't assume international warranties apply in Denmark — check whether the guarantee is valid in Denmark specifically.
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