Product Safety and Quality
Written in plain language for general understanding. This is educational content, not legal advice. Based on Kuwaiti national legislation, Amiri decrees, and ministerial decisions.
Kuwaiti National Law
What is this right?
All products sold in Kuwait must meet safety and quality standards:
- Products must comply with Kuwait's mandatory standards set by the Kuwait Standards and Metrology Authority (KSMA).
- The Ministry of Commerce and Industry (MOCI) can order product recalls for items that pose a health or safety risk.
- All products must have clear labels in Arabic showing ingredients, origin, expiry date, and usage instructions.
- Sellers are liable for defective products that cause injury — you can claim compensation for harm caused by unsafe goods.
- Food products must meet standards set by the Kuwait Municipality and the Food and Drug Authority.
When does it apply?
- You purchased a product that is defective, unsafe, or not as described.
- You were injured by a product and want to claim compensation.
- You notice a product lacks proper labelling or has an expired date.
What should you do?
- Stop using the product immediately if it appears defective or unsafe.
- File a complaint with the MOCI Consumer Protection Department — online, by phone, or in person.
- Keep the product, packaging, and receipt as evidence.
- If injured, seek medical attention and document everything — medical reports strengthen a compensation claim.
What should you NOT do?
- Do not throw away the product or receipt before filing a complaint — you need them as proof.
- Do not ignore product recalls announced by MOCI — return the item for a refund or replacement.
- Do not buy products without Arabic labels — they may not meet Kuwait safety standards.
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