Product Safety and Quality in Kuwait
Reviewed by the Commoner Law Editorial Team. Sourced from Kuwaiti national legislation, Amiri decrees, and ministerial decisions. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
All products sold in Kuwait must pass through one of the Gulf's stricter standards regimes:
- Products must comply with Kuwait's mandatory standards set by KSMA — which often exceed GCC baseline requirements.
- MOCI can order product recalls and has done so publicly for items ranging from unsafe toys to contaminated food.
- All products must have clear Arabic labels showing ingredients, country of origin, expiry date, and usage instructions.
- Sellers are liable for defective products that cause injury — you can claim compensation for harm caused by unsafe goods.
- Food products must meet standards set by Kuwait Municipality and the Food and Drug Authority — surprise inspections of restaurants and food outlets are frequent.
When does it apply?
- You purchased a product that is defective, unsafe, or not as described.
- You were injured by a product and want to claim compensation.
- You notice a product lacks proper labelling or has an expired date.
What to Do If You Bought a Defective or Dangerous Product in Kuwait
- Stop using the product immediately if it appears defective or unsafe.
- Call the MOCI hotline 135 to file a complaint — you can also file online through the MOCI app or website, or visit a branch in person.
- Keep the product, packaging, and receipt as evidence.
- If injured, seek medical attention and document everything — medical reports strengthen a compensation claim.
What should you NOT do?
- Do not throw away the product or receipt before filing a complaint — you need them as proof.
- Do not ignore product recalls announced by MOCI — return the item for a refund or replacement.
- Do not buy products without Arabic labels — they may not meet Kuwait safety standards and MOCI cannot help you if they are unregistered.
Common Questions
When does it apply — product safety and quality?
You purchased a product that is defective, unsafe, or not as described.You were injured by a product and want to claim compensation.You notice a product lacks proper labelling or has an expired date.
What should I do if I bought a product that injured me or is unsafe in Kuwait?
Stop using the product immediately if it appears defective or unsafe.Call the MOCI hotline 135 to file a complaint — you can also file online through the MOCI app or website, or visit a branch in person.Keep the product, packaging, and receipt as evidence.If injured, seek medical attention and document everything — medical reports strengthen a compensation claim.
What should you NOT do — product safety and quality?
Do not throw away the product or receipt before filing a complaint — you need them as proof.Do not ignore product recalls announced by MOCI — return the item for a refund or replacement.Do not buy products without Arabic labels — they may not meet Kuwait safety standards and MOCI cannot help you if they are unregistered.