Warranty and Return Rights
Written in plain language for general understanding. This is educational content, not legal advice. Based on Kuwaiti national legislation, Amiri decrees, and ministerial decisions.
Kuwaiti National Law
What is this right?
Kuwait law gives consumers the right to return defective goods and enforce warranties:
- Sellers must honour any written warranty provided with the product — the warranty period and terms must be clearly stated.
- If a product has a hidden defect that was not disclosed at the time of sale, you can return it for a full refund or replacement.
- The seller must repair or replace defective goods during the warranty period at no cost to the consumer.
- If the product cannot be repaired, you are entitled to a refund or equivalent replacement.
- Services must also meet reasonable quality standards — if a service is defective, you can demand it be re-performed or get a refund.
When does it apply?
- You bought a product that stopped working within the warranty period.
- You discovered a hidden defect that the seller did not mention.
- The seller refuses to honour the warranty or says it does not cover your issue.
What should you do?
- Contact the seller first — bring the product and your receipt and request repair, replacement, or refund.
- If the seller refuses, file a complaint with MOCI Consumer Protection.
- Keep your warranty card, receipt, and any written communication with the seller.
- If the value is significant, consider filing a case in the civil court.
What should you NOT do?
- Do not lose your receipt or warranty card — without them, enforcement is much harder.
- Do not try to repair the product yourself during the warranty period — this can void the warranty.
- Do not accept "no returns" signs at face value — the law overrides store policies for defective goods.
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