E-Commerce Protections
Written in plain language for general understanding. This is educational content, not legal advice. Based on Kuwaiti national legislation, Amiri decrees, and ministerial decisions.
Kuwaiti National Law
What is this right?
Kuwait's e-commerce law provides protections for online shoppers:
- Online sellers must clearly identify themselves — business name, commercial registration number, and contact information must be displayed.
- You have the right to cancel an online purchase within 14 days of receiving the goods if the product is unused and in its original packaging.
- Electronic contracts are legally binding and have the same force as paper contracts.
- Sellers must provide clear terms of sale including total price, delivery charges, and return policy before you complete the purchase.
- Your payment information must be protected — sellers must use secure payment processing methods.
When does it apply?
- You made a purchase online from a Kuwait-based seller.
- You want to cancel or return an online order.
- An online seller did not deliver your order or sent the wrong item.
What should you do?
- Save all order confirmations, emails, and chat records with the seller.
- To cancel within 14 days, notify the seller in writing (email counts) and return the product unused.
- If the seller does not respond, file a complaint with MOCI.
- For payment disputes, contact your bank or payment provider to initiate a chargeback.
What should you NOT do?
- Do not shop from unregistered online stores — check for a commercial registration number on the website.
- Do not share payment details on unsecured websites — look for HTTPS and secure payment gateways.
- Do not wait beyond 14 days to request a return — the cooling-off period has a strict deadline.
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