E-Commerce Protections in Kuwait
Reviewed by the Commoner Law Editorial Team. Sourced from Kuwaiti national legislation, Amiri decrees, and ministerial decisions. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
Kuwait's e-commerce protections apply to all online purchases from Kuwait-based sellers:
- Online sellers must clearly identify themselves — business name, commercial registration number, and contact information must be displayed on the site.
- You have the right to cancel an online purchase within 14 days of receiving the goods, provided the product is unused and in original packaging.
- Electronic contracts are legally binding with the same force as paper contracts.
- Sellers must provide clear terms of sale — total price, delivery charges, and return policy — before you complete the purchase.
- Your payment information must be protected — sellers must use secure payment processing.
- Instagram and social-media sellers who operate commercially must have a MOCI commercial registration — unregistered sellers are technically illegal.
When does it apply?
- You made a purchase online from a Kuwait-based seller or social media shop.
- You want to cancel or return an online order within 14 days.
- An online seller did not deliver your order or sent the wrong item.
What to Do If an Online Seller in Kuwait Scams or Defrauds You
- Save all order confirmations, emails, and chat records with the seller — WhatsApp and Instagram messages count as evidence.
- To cancel within 14 days, notify the seller in writing (email or message) and return the product unused.
- If the seller does not respond, file a complaint through MOCI hotline 135 or the MOCI app.
- For payment disputes, contact your bank to initiate a chargeback.
What should you NOT do?
- Do not shop from unregistered online stores — check for a commercial registration number on the website or social media profile.
- Do not share payment details on unsecured websites — look for HTTPS and secure payment gateways.
- Do not wait beyond 14 days to request a return — the cooling-off period has a strict deadline.
Common Questions
When does it apply — e-commerce protections?
You made a purchase online from a Kuwait-based seller or social media shop.You want to cancel or return an online order within 14 days.An online seller did not deliver your order or sent the wrong item.
What should I do if an online seller in Kuwait took my money and did not deliver?
Save all order confirmations, emails, and chat records with the seller — WhatsApp and Instagram messages count as evidence.To cancel within 14 days, notify the seller in writing (email or message) and return the product unused.If the seller does not respond, file a complaint through MOCI hotline 135 or the MOCI app.For payment disputes, contact your bank to initiate a chargeback.
What should you NOT do — e-commerce protections?
Do not shop from unregistered online stores — check for a commercial registration number on the website or social media profile.Do not share payment details on unsecured websites — look for HTTPS and secure payment gateways.Do not wait beyond 14 days to request a return — the cooling-off period has a strict deadline.