Consumer Complaint Filing (MOCI)
Written in plain language for general understanding. This is educational content, not legal advice. Based on Kuwaiti national legislation, Amiri decrees, and ministerial decisions.
Kuwaiti National Law
What is this right?
The Ministry of Commerce and Industry (MOCI) handles consumer complaints in Kuwait:
- You can file a complaint online through the MOCI website or app, by phone, or by visiting a branch in person.
- MOCI inspectors have the power to investigate businesses, inspect products, and impose penalties.
- Complaints can cover defective products, misleading advertising, price gouging, refund disputes, and more.
- MOCI can order the business to refund, replace, or compensate the consumer.
- If the complaint is not resolved by MOCI, you can escalate to the civil courts.
- There is no fee to file a consumer complaint.
When does it apply?
- You have a dispute with a seller or service provider and could not resolve it directly.
- You believe a business is violating consumer protection law.
- You want to report a product recall issue or dangerous goods.
What should you do?
- Try to resolve the issue with the seller first — keep a record of your attempts.
- If unsuccessful, file a complaint via the MOCI website, app, or call 135.
- Attach receipts, photos, warranty cards, and any correspondence with the seller.
- Follow up on your complaint through the MOCI portal — you will receive a reference number.
What should you NOT do?
- Do not file a complaint without supporting documents — receipts and evidence make your case stronger.
- Do not exaggerate your claim — stick to the facts and the actual harm you suffered.
- Do not threaten the seller publicly before using the complaint process — defamation laws in Kuwait are strict.
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