Filing Consumer Complaints in Kuwait (2026 Legal Guide) — Rules & Requirements
About this article
Sourced from Kuwaiti national legislation, Amiri decrees, and ministerial decisions. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
Kuwait's MOCI hotline 135 is one of the most responsive consumer complaint systems in the Gulf — complaints trigger real investigations with enforcement power:
- File complaints by calling 135, through the MOCI website or app, or by visiting a branch in person.
- MOCI inspectors can investigate businesses, inspect products, impose fines, and order closures.
- Complaints cover defective products, misleading advertising, price gouging, refund disputes, counterfeit goods, and more.
- MOCI can order the business to refund, replace, or compensate the consumer.
- If MOCI cannot resolve it, you can escalate to the civil courts.
- The Consumer Protection Society (NGO) can also advocate on your behalf and escalate to MOCI.
- There is no fee to file a consumer complaint.
When does it apply?
- You have a dispute with a seller or service provider that you could not resolve directly.
- You believe a business is violating consumer protection law.
- You want to report dangerous goods or a product recall issue.
What to Do If a Business in Kuwait Has Wronged You as a Consumer
- Try to resolve the issue with the seller first — keep a record of your attempts.
- If unsuccessful, call 135 or file through the MOCI app with your complaint details.
- Attach receipts, photos, warranty cards, and any correspondence with the seller.
- Follow up using the reference number you receive through the MOCI portal.
What should you NOT do?
- Do not file without supporting documents — receipts and evidence make your case much stronger.
- Do not exaggerate your claim — stick to the facts and the actual harm you suffered.
- Do not threaten the seller publicly before filing — Kuwait's defamation laws are strict. File with MOCI first.
About Consumer Rights in Kuwait
Your consumer rights in Kuwait sit under Law No. 39 of 2014, enforced by the Ministry of Commerce and Industry (MOCI) through hotline 135. You can return defective products for refund, replacement, or repair. Products must meet PAI standards with Arabic labelling. Price-fixing and counterfeit goods are criminal under the Competition Protection Law (Law No. 10 of 2007). E-commerce sits under Law No. 20 of 2014; cybercrime under Law No. 63 of 2015. Bank and finance complaints go to the Central Bank of Kuwait, which caps interest rates and salary deductions.
Common Questions
What is the consumer complaint filing (moci hotline 135) right in Kuwait?
Kuwait's MOCI hotline 135 is one of the most responsive consumer complaint systems in the Gulf — complaints trigger real investigations with enforcement power:File complaints by calling 135, through the MOCI website or app, or by visiting a branch in person.MOCI inspectors can investigate businesses, inspect products, impose fines, and order closures.Complaints cover defective products, misleading advertising, price gouging, refund disputes, counterfeit goods, and more.MOCI can order the business to refund, replace, or compensate the consumer.If MOCI cannot resolve it, you can escalate to the...
When does it apply — consumer complaint filing (moci hotline 135)?
You have a dispute with a seller or service provider that you could not resolve directly.You believe a business is violating consumer protection law.You want to report dangerous goods or a product recall issue.
What should I do if a Kuwait business refuses to resolve my consumer complaint?
Try to resolve the issue with the seller first — keep a record of your attempts.If unsuccessful, call 135 or file through the MOCI app with your complaint details.Attach receipts, photos, warranty cards, and any correspondence with the seller.Follow up using the reference number you receive through the MOCI portal.
What should you NOT do — consumer complaint filing (moci hotline 135)?
Do not file without supporting documents — receipts and evidence make your case much stronger.Do not exaggerate your claim — stick to the facts and the actual harm you suffered.Do not threaten the seller publicly before filing — Kuwait's defamation laws are strict. File with MOCI first.