Product Safety and Quality in Oman
Reviewed by the Commoner Law Editorial Team. Sourced from Omani royal decrees, ministerial decisions, and the Basic Statute of the State. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
All products sold in Oman must be safe and meet quality standards enforced by the CPA and DGSM:
- Safety obligation: All products must be safe for their intended use and comply with Omani standards set by the DGSM. Products entering through Oman's ports (particularly Sohar and Salalah) go through customs inspection for compliance.
- Arabic labelling: Products must have clear labels in Arabic showing manufacturer, country of origin, ingredients or materials, expiry date (if applicable), and safety warnings.
- Product recalls: The CPA can order mandatory recalls of dangerous products and publishes recall notices on its website and social media channels.
- Food safety: Food products must comply with Gulf Standards Organisation (GSO) standards — Oman participates in the GCC-wide food safety framework but the CPA enforces locally.
- Liability: Manufacturers, importers, and retailers can all be held liable for harm caused by defective or unsafe products.
When does it apply?
- You bought a product in Oman that is defective, unsafe, or does not match its description.
- A product caused injury or damage.
- A product is missing proper Arabic labelling or has an expired shelf life.
What to Do If You Buy a Defective or Dangerous Product in Oman
- Stop using the product immediately if it appears dangerous.
- File a complaint with the CPA — call 1222, use the CPA mobile app, or visit a CPA office in person.
- Keep the product, packaging, and receipt as evidence.
- Seek medical attention if injured and document the injury with a medical report.
What should you NOT do?
- Do not throw away the defective product — you need it as evidence for your CPA complaint.
- Do not ignore product recalls — check CPA announcements and return recalled products for a replacement or refund.
- Do not buy products without Arabic labels — they may not meet Omani safety standards and you will have weaker legal recourse.
Common Questions
When does it apply — product safety and quality?
You bought a product in Oman that is defective, unsafe, or does not match its description.A product caused injury or damage.A product is missing proper Arabic labelling or has an expired shelf life.
What should I do if a product I bought in Oman injures me or turns out to be unsafe?
Stop using the product immediately if it appears dangerous.File a complaint with the CPA — call 1222, use the CPA mobile app, or visit a CPA office in person.Keep the product, packaging, and receipt as evidence.Seek medical attention if injured and document the injury with a medical report.
What should you NOT do — product safety and quality?
Do not throw away the defective product — you need it as evidence for your CPA complaint.Do not ignore product recalls — check CPA announcements and return recalled products for a replacement or refund.Do not buy products without Arabic labels — they may not meet Omani safety standards and you will have weaker legal recourse.