Product Safety and Quality
Written in plain language for general understanding. This is educational content, not legal advice. Based on Omani royal decrees, ministerial decisions, and the Basic Statute of the State.
Omani National Law
What is this right?
Oman's Consumer Protection Law ensures products sold in the country are safe and meet quality standards:
- Safety obligation: All products sold in Oman must be safe for their intended use and comply with Omani standards set by the Directorate General of Standards and Metrology (DGSM).
- Labelling: Products must have clear labels in Arabic showing the manufacturer, country of origin, ingredients or materials, expiry date (if applicable), and safety warnings.
- Product recalls: If a product is found to be dangerous, the Public Authority for Consumer Protection (PACP) can order a mandatory recall.
- Food safety: Food products must comply with Gulf Standards Organisation (GSO) standards and be properly stored and handled.
- Liability: Manufacturers, importers, and retailers can all be held liable for harm caused by defective or unsafe products.
When does it apply?
- You have bought a product in Oman that is defective, unsafe, or does not match its description.
- A product you purchased caused injury or damage.
- A product is missing proper labelling or has an expired shelf life.
What should you do?
- Stop using the product immediately if it appears dangerous.
- File a complaint with the Public Authority for Consumer Protection (PACP) — online, by phone (1222), or in person.
- Keep the product, packaging, and receipt as evidence.
- Seek medical attention if you have been injured and document the injury.
What should you NOT do?
- Do not throw away the defective product — you need it as evidence for your complaint.
- Do not ignore product recalls — return the product to the retailer for a replacement or refund.
- Do not buy products without Arabic labels — they may not meet Omani safety standards.
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