Deceptive Practices Protection
Written in plain language for general understanding. This is educational content, not legal advice. Based on Omani royal decrees, ministerial decisions, and the Basic Statute of the State.
Omani National Law
What is this right?
Oman law protects consumers from dishonest business practices:
- False advertising: It is illegal to make false or misleading claims about a product's quality, ingredients, origin, price, or effectiveness.
- Hidden fees: The full price of a product or service must be disclosed upfront. Hidden charges and surprise fees are prohibited.
- Counterfeit goods: Selling fake or counterfeit products disguised as genuine brands is a criminal offence.
- Bait and switch: Advertising a product at a low price to lure customers, then pushing a more expensive alternative, is prohibited.
- Penalties: Businesses engaging in deceptive practices face fines, licence revocation, and criminal prosecution.
When does it apply?
- You were sold a product based on false or exaggerated claims.
- You were charged hidden fees that were not disclosed before purchase.
- You suspect a product is counterfeit or not what was advertised.
What should you do?
- Document the deceptive practice — save advertisements, receipts, packaging, and any communication with the seller.
- File a complaint with the PACP (1222) — they investigate deceptive practices.
- For counterfeit goods, you can also report to the Royal Oman Police economic crime division.
- Request a full refund for products sold through deception.
What should you NOT do?
- Do not delete digital evidence — screenshots of false ads, messages, and online listings are valuable proof.
- Do not accept partial compensation without understanding your full rights — you may be entitled to a complete refund.
- Do not buy from unregistered or unlicensed sellers — you have less legal recourse.
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