Deceptive Practices Protection in Oman
Reviewed by the Commoner Law Editorial Team. Sourced from Omani royal decrees, ministerial decisions, and the Basic Statute of the State. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
Oman law protects consumers from dishonest business practices, with the CPA actively monitoring markets:
- False advertising: It is illegal to make false or misleading claims about a product's quality, ingredients, origin, price, or effectiveness.
- Hidden fees: The full price must be disclosed upfront. Surprise charges and hidden fees are prohibited.
- Counterfeit goods: Selling fake or counterfeit products disguised as genuine brands is a criminal offence. The CPA conducts regular market sweeps, particularly in souqs and shopping centres.
- Bait and switch: Advertising a product at a low price to lure customers, then pushing a more expensive alternative, is prohibited.
- Penalties: Businesses face fines up to OMR 50,000, licence revocation, and criminal prosecution for deceptive practices.
When does it apply?
- You were sold a product based on false or exaggerated claims.
- You were charged hidden fees not disclosed before purchase.
- You suspect a product is counterfeit or not what was advertised.
What to Do If a Business in Oman Misleads You With False Advertising or Hidden Fees
- Document the deceptive practice — save advertisements, receipts, packaging, and any communication with the seller.
- File a complaint with the CPA by calling 1222 — they investigate deceptive practices and can impose penalties directly.
- For counterfeit goods, you can also report to the Royal Oman Police (ROP) economic crime division.
- Request a full refund for products sold through deception.
What should you NOT do?
- Do not delete digital evidence — screenshots of false ads, messages, and online listings are valuable proof for the CPA.
- Do not accept partial compensation without understanding your full rights — you may be entitled to a complete refund.
- Do not buy from unregistered sellers without a commercial registration — you will have limited legal recourse if something goes wrong.
Common Questions
When does it apply — deceptive practices protection?
You were sold a product based on false or exaggerated claims.You were charged hidden fees not disclosed before purchase.You suspect a product is counterfeit or not what was advertised.
What should I do if I am sold a product in Oman based on false advertising or discover hidden charges?
Document the deceptive practice — save advertisements, receipts, packaging, and any communication with the seller.File a complaint with the CPA by calling 1222 — they investigate deceptive practices and can impose penalties directly.For counterfeit goods, you can also report to the Royal Oman Police (ROP) economic crime division.Request a full refund for products sold through deception.
What should you NOT do — deceptive practices protection?
Do not delete digital evidence — screenshots of false ads, messages, and online listings are valuable proof for the CPA.Do not accept partial compensation without understanding your full rights — you may be entitled to a complete refund.Do not buy from unregistered sellers without a commercial registration — you will have limited legal recourse if something goes wrong.