How to File a Labour Complaint with MOLEW (Oman) — Oman
Sourced from Omani royal decrees, ministerial decisions, and the Basic Statute of the State. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
The Ministry of Labour (MOLEW) is Oman's first stop for labour disputes. Free, multilingual hotline at 80077000. Royal Decree 53/2023 exempts worker labour suits from court fees.
When does it apply?
- Expatriate or Omani private-sector employee.
- Wage, gratuity, hours, or termination dispute.
What should you do?
- Gather evidence: contract, salary transfer records, written correspondence.
- File via molew.gov.om or visit a Labour Department.
- Mandatory mediation with the Ministry.
- If unresolved, Labour Court. No court fees for workers.
What should you NOT do?
- Don't skip mediation — required before Labour Court.
- Don't pay for a private "complaint facilitator" — MOLEW services are free.
About Workers' Rights in Oman
Your job in Oman is governed by the Labour Law (Royal Decree 53/2023), which replaced the 2003 code. Oman is the only GCC country that allows union committees and collective bargaining, under Royal Decree 113/2011. Standard hours are 8 a day, with a midday outdoor work ban in summer. Social insurance for Omanis runs through the Social Protection Fund under Royal Decree 52/2023, which replaced PASI; expats get workplace-injury coverage only. Disputes go through the Ministry of Labour's Labour Care Department, then to the Primary Court (Labour Division).
Common Questions
What is the how to file a labour complaint with molew (oman) right in Oman?
The Ministry of Labour (MOLEW) is Oman's first stop for labour disputes. Free, multilingual hotline at 80077000. Royal Decree 53/2023 exempts worker labour suits from court fees.
When does it apply — how to file a labour complaint with molew (oman)?
Expatriate or Omani private-sector employee.Wage, gratuity, hours, or termination dispute.
What should you do — how to file a labour complaint with molew (oman)?
Gather evidence: contract, salary transfer records, written correspondence.File via molew.gov.om or visit a Labour Department.Mandatory mediation with the Ministry.If unresolved, Labour Court. No court fees for workers.
What should you NOT do — how to file a labour complaint with molew (oman)?
Don't skip mediation — required before Labour Court.Don't pay for a private "complaint facilitator" — MOLEW services are free.