Warranty & Return Rights
Written in plain language for general understanding. This is educational content, not legal advice. Based on Saudi royal decrees, regulations, and ministerial decisions.
Saudi National Law
What is this right?
Saudi law gives consumers strong warranty and return protections:
- 15-day return right: You can return most products within 15 days of purchase if the product is unused and in its original packaging. The seller must provide a full refund or exchange.
- Defective products: If a product is defective, you can return it at any time during the warranty period for repair, replacement, or refund.
- Warranty obligation: Sellers must provide a written warranty for durable goods. The warranty must be in Arabic and clearly state the duration and coverage.
- Repair timeline: If a product needs repair under warranty, the seller must complete it within a reasonable time. If repair fails twice, you can demand a replacement or refund.
- No-return exceptions: Some items cannot be returned if unused — such as underwear, swimwear, and customized products.
When does it apply?
- You bought a product and want to return or exchange it within 15 days.
- A product broke or malfunctioned during the warranty period.
- A seller is refusing to honour a warranty or accept a valid return.
What should you do?
- Return within 15 days with the product in original condition and your receipt.
- For defective products, contact the seller first and request repair, replacement, or refund in writing.
- If the seller refuses, file a complaint with the Ministry of Commerce (call 1900 or use the MoC app).
- Keep all documentation — receipts, warranty cards, and any written communication with the seller.
What should you NOT do?
- Do not remove tags or damage packaging if you think you might return the item — unused condition is required for the 15-day return.
- Do not accept a "no returns" policy for defective products — the law overrides store policies.
- Do not lose your receipt — while not strictly required, it makes returns much easier.
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