Saudi Warranty & Returns (2026): 2-Year Mandatory Coverage
About this article
Sourced from Saudi royal decrees, regulations, and ministerial decisions. Written in plain language for general understanding — this is educational content, not legal advice. Our editorial standards
What is this right?
Saudi law gives consumers a 15-day return window — longer than the 7-day online-only right in some other Gulf states:
- 15-day return right: You can return most products within 15 days of purchase if the product is unused and in its original packaging. The seller must provide a full refund or exchange.
- Defective products: If a product is defective, you can return it at any time during the warranty period for repair, replacement, or refund.
- Warranty obligation: Sellers must provide a written warranty in Arabic for durable goods, clearly stating duration and coverage.
- Repair timeline: If a product needs warranty repair, the seller must complete it within a reasonable time. If the same defect recurs after two repair attempts, you can demand a replacement or full refund.
- No-return exceptions: Underwear, swimwear, customized products, and perishable items cannot be returned if unused.
Store-level policies saying "no returns" or "exchange only" do not override your legal right to a refund for defective goods.
When does it apply?
- You bought a product and want to return or exchange it within 15 days.
- A product broke or malfunctioned during the warranty period.
- A seller is refusing to honour a warranty or accept a valid return.
What to Do If a Saudi Retailer Refuses Your Return or Will Not Honour the Warranty
- Return within 15 days with the product in original condition and your receipt.
- For defective products, contact the seller first and request repair, replacement, or refund in writing.
- If the seller refuses, file a complaint with the Ministry of Commerce by calling 1900 or through the MOC app.
- Keep all documentation — receipts, warranty cards, repair reports, and any written communication with the seller.
What should you NOT do?
- Do not remove tags or damage packaging if you think you might return the item — unused condition is required for the 15-day return.
- Do not accept a store's "no returns" policy for defective products — the Civil Transactions Law's defect-liability rules and the Anti-Commercial Fraud Law override a store's own policy.
- Do not lose your receipt — while not strictly required, it makes the return process significantly easier.
About Consumer Rights in Saudi Arabia
For shopping disputes, your first call is the Ministry of Commerce on 1900 or via the Balagh app — Saudi Arabia has no standalone consumer protection statute — a draft has been in public consultation since 2022 — so the Ministry enforces the Anti-Commercial Fraud Law (Royal Decree No. M/19 of 1429H, 2008), which carries fines up to SAR 1,000,000, up to three years' imprisonment, or both. Online purchases get a 7-day return right under the E-Commerce Law (Royal Decree No. M/126 of 2019); check seller ratings on Maroof. Bank, insurance, and finance complaints go to SAMA through SAMACares. Data privacy sits under the PDPL, enforced by SDAIA.
Common Questions
What is the warranty & return rights right in Saudi Arabia?
Saudi law gives consumers a 15-day return window — longer than the 7-day online-only right in some other Gulf states:15-day return right: You can return most products within 15 days of purchase if the product is unused and in its original packaging. The seller must provide a full refund or exchange.Defective products: If a product is defective, you can return it at any time during the warranty period for repair, replacement, or refund.Warranty obligation: Sellers must provide a written warranty in Arabic for durable goods, clearly stating duration and coverage.Repair timeline: If a product...
When does it apply — warranty & return rights?
You bought a product and want to return or exchange it within 15 days.A product broke or malfunctioned during the warranty period.A seller is refusing to honour a warranty or accept a valid return.
What should I do if a seller in Saudi Arabia refuses to accept my return or honour the product warranty?
Return within 15 days with the product in original condition and your receipt.For defective products, contact the seller first and request repair, replacement, or refund in writing.If the seller refuses, file a complaint with the Ministry of Commerce by calling 1900 or through the MOC app.Keep all documentation — receipts, warranty cards, repair reports, and any written communication with the seller.
What should you NOT do — warranty & return rights?
Do not remove tags or damage packaging if you think you might return the item — unused condition is required for the 15-day return.Do not accept a store's "no returns" policy for defective products — the Civil Transactions Law's defect-liability rules and the Anti-Commercial Fraud Law override a store's own policy.Do not lose your receipt — while not strictly required, it makes the return process significantly easier.