Right to Product Safety & Quality

Source: Royal Decree No. M/4 of 2014 (Consumer Protection Law); Saudi Standards, Metrology and Quality Organization (SASO) Regulations; SABER Product Certification System

Written in plain language for general understanding. This is educational content, not legal advice. Based on Saudi royal decrees, regulations, and ministerial decisions.

Saudi National Law

What is this right?

Saudi consumer protection law guarantees that products sold in the Kingdom meet safety and quality standards:

  • Safety standards: All products must comply with SASO technical standards. Products that could harm health or safety are banned from sale.
  • SABER certification: Many product categories require a SABER conformity certificate before they can be imported or sold in Saudi Arabia.
  • Arabic labelling: Products must have labels in Arabic showing ingredients, origin, expiry date, and usage instructions.
  • Recalls: The Ministry of Commerce (MoC) can order product recalls if a safety defect is discovered after sale.
  • Liability: Manufacturers, importers, and retailers are all jointly liable for defective products that cause harm.

Businesses that sell unsafe or substandard products face fines up to SAR 1,000,000 and possible store closure.

When does it apply?

  • You bought a product that is defective, dangerous, or does not match its description.
  • A product caused injury or property damage.
  • A product is missing Arabic labelling or required safety information.

What should you do?

  • Stop using the product if it appears unsafe and keep it as evidence.
  • File a complaint with the Ministry of Commerce through the MoC app, by calling 1900, or via the online portal.
  • Keep your receipt and any packaging — you will need these for a complaint or return.
  • If injured, get medical documentation and consult a lawyer about compensation claims.

What should you NOT do?

  • Do not buy products without Arabic labels — they may not have been legally imported or tested for safety.
  • Do not throw away defective products before filing a complaint — you need the evidence.
  • Do not ignore product recalls — check the MoC website for active recall notices.

More in Consumer Rights

Warranty & Return RightsSaudi law gives consumers strong warranty and return protections:15-day return right: You can return most products withi...Read more →Protection from Deceptive PracticesSaudi law prohibits businesses from misleading consumers:False advertising: Businesses cannot make false or misleading c...Read more →E-Commerce Consumer ProtectionsThe E-Commerce Law provides specific protections for online shoppers:Right to information: Online sellers must clearly d...Read more →

Related Topics

Workers' RightsMinimum Wage →Tax RightsZakat Obligations for Saudi-Owned Businesses →
← Browse all Consumer Rights

Legal Resources

We may earn a commission if you use these services — at no extra cost to you. This supports our mission to make legal information free for everyone.

LawDepotSend a formal demand letter to a business or creditor. State-specific financial and consumer documents ready in minutes.Create a Demand Letter →Credit KarmaFree credit monitoring, dispute tools, and alerts. Know when your credit report changes.Check Your Credit Free →IdentityGuardIdentity theft protection and monitoring. Get notified if your personal information is misused.Protect Your Identity →

You came here to know your rights — help someone else know theirs.

Support This Mission