Vehicle Lemon Law Protections
Written in plain language for general understanding. This is educational content, not legal advice. Based on Saudi royal decrees, regulations, and ministerial decisions.
Saudi National Law
What is this right?
Saudi Arabia has specific protections for new vehicle buyers:
- Manufacturer warranty: New vehicles come with a manufacturer's warranty (typically 3-5 years or a mileage limit). Dealers must honour the warranty as stated.
- Replacement or refund: If a new vehicle has a major defect that the dealer cannot fix after repeated repair attempts (typically 3-4 tries for the same issue), you can demand a replacement vehicle or full refund.
- Recall compliance: Dealers must carry out manufacturer recalls at no cost to the owner. The MoC publishes recall notices on its website.
- Odometer fraud: Tampering with a vehicle's odometer or misrepresenting mileage is a criminal offence.
- Used vehicles: Sellers must disclose known defects, accident history, and any modifications. Hiding material defects is fraud.
When does it apply?
- You bought a new vehicle that has recurring mechanical problems.
- A dealer is refusing to honour the warranty or complete a recall.
- You bought a used vehicle and discovered undisclosed defects.
What should you do?
- Document every repair visit — get written service reports with dates, descriptions, and outcomes.
- After multiple failed repairs for the same issue, send a formal written demand for replacement or refund to the dealer.
- If the dealer refuses, file a complaint with the MoC (call 1900) with your repair records.
- For recalls, check the MoC website and take your vehicle to the dealer promptly.
What should you NOT do?
- Do not get repairs done outside the authorized dealer during the warranty period — it can void your warranty.
- Do not accept verbal promises from the dealer — get all commitments in writing.
- Do not skip scheduled maintenance — failure to follow the maintenance schedule can be used to deny warranty claims.
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