Utility Connections & Disconnection Rights
Written in plain language for general understanding. This is educational content, not legal advice. Based on UAE federal decrees, laws, and ministerial decisions.
UAE Federal Law
What is this right?
Tenants have rights regarding utility services in their rented property:
- Connection rights: You need a registered tenancy contract (Ejari/Tawtheeq) to open a utility account in your name with DEWA, ADDC, AADC, or SEWA.
- Landlord cannot cut utilities: Your landlord cannot disconnect electricity, water, or cooling as a way to pressure you to pay rent or leave the property. This is illegal.
- Utility deposits: You typically pay a refundable security deposit to the utility provider when you open an account.
- Billing responsibility: Unless the contract says otherwise, the tenant pays utility bills during the tenancy period.
- Disconnection for non-payment: Only the utility provider (not the landlord) can disconnect services for unpaid bills, and they must give you notice first.
When does it apply?
- You are moving into a new rental and need to set up utilities.
- Your landlord threatens to cut your utilities.
- You are moving out and need to close your utility account.
What should you do?
- Register your lease first — you need an Ejari or Tawtheeq certificate to open a utility account.
- If your landlord cuts your utilities, call the police and file a case with the RDSC.
- When moving out, clear all utility bills and request your deposit refund from the utility provider.
- Get a final meter reading on the day you hand over the property.
What should you NOT do?
- Do not let utility bills accumulate — unpaid bills can result in disconnection and affect your ability to rent in the future.
- Do not allow your landlord to handle your utility account — always have it in your own name.
- Do not forget to transfer or close your DEWA/ADDC account when you move — you will be liable for ongoing charges.
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