Consumer Complaint Filing (MoITT 17007)
Written in plain language for general understanding. This is educational content, not legal advice. Based on Bahraini national legislation, decree-laws, and ministerial orders.
Bahraini National Law
What is this right?
Bahrain has a dedicated consumer complaint system run by the Ministry of Industry and Commerce (MoITT):
- Hotline: Call 17007 to file a consumer complaint by phone. This is the primary consumer protection hotline.
- Online filing: Complaints can also be filed through the MoITT website or Bahrain.bh e-government portal.
- In-person: Visit the Consumer Protection Directorate offices with your documents.
- Process: Once filed, the MoITT investigates by contacting the business, inspecting products, and mediating between the parties. If the business is found to be in violation, it faces fines, closure orders, or prosecution.
- Free service: Filing a consumer complaint is free of charge.
When does it apply?
- You have a dispute with a seller or service provider that could not be resolved directly.
- You have been overcharged, sold a defective product, or subjected to deceptive practices.
- A business is not honouring its warranty or return policy.
What should you do?
- Try to resolve the issue with the business first — keep records of your communications.
- If unresolved, call 17007 or file online at Bahrain.bh with copies of your receipt, warranty card, photos of the product, and any correspondence.
- Follow up on your complaint using the reference number provided by the MoITT.
- If the MoITT mediation does not resolve the matter, you can file a civil case in court for compensation.
What should you NOT do?
- Do not file a complaint without evidence — the more documentation you provide, the stronger your case.
- Do not threaten the business — this could expose you to legal liability. Use official channels.
- Do not ignore the follow-up — if the MoITT contacts you for additional information, respond promptly.
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