Free Legal Help in Indonesia

Where to get free, official help in Indonesia — the manpower ministry, migrant-worker protection agency, financial and consumer regulators, immigration, cyber police and health ministry, plus the human-rights commission. Most are free.

In immediate danger? Dial 112.

Work & employment

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Kemnaker

Government

Kementerian Ketenagakerjaan (Ministry of Manpower)

Wage, dismissal and dispute mediation, minimum-wage rules, and the JKP unemployment benefit. Disputes unresolved by mediation go to the Industrial Relations Court.

Legal basis Manpower Law (Law 13/2003), as amended by the Job Creation Law

How to reach File for mediation at the local Manpower office (Disnaker); an unresolved dispute goes to the Industrial Relations Court (PHI). Keep your contract and pay records.

Online: kemnaker.go.id
Languages: Indonesian, English
Cost: Free

Verified 2026-07-05 · official source

BP2MI

Government

Agency for the Protection of Indonesian Migrant Workers

Free complaint routing and protection for Indonesian workers abroad, plus pre-departure and return support. Crisis hotline 0800-1000 (toll-free within Indonesia).

Legal basis Protection of Indonesian Migrant Workers Law (Law 18/2017)

How to reach File a complaint or crisis report on 0800-1000 or the BP2MI portal; before you travel, check that your recruitment agency (P3MI) is licensed on the same site.

Call: 0800-1000
Online: bp2mi.go.id
Languages: Indonesian, English
Cost: Free

Who it's for: Indonesian migrant workers and their families.

Verified 2026-07-05 · official source

Housing & tenancy

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ATR/BPN

Government

Ministry of Agrarian Affairs & Spatial Planning / National Land Agency

Land and property registration, land certificates, and land-dispute services.

Legal basis Basic Agrarian Law (Law 5/1960)

How to reach Register land/property and raise certificate or land-dispute issues at your local BPN office or via the Sentuh Tanahku app.

Online: www.atrbpn.go.id
Languages: Indonesian
Cost: Low fee

Verified 2026-07-05 · official source

Consumer & shopping

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BPKN

Government

Badan Perlindungan Konsumen Nasional

National Consumer Protection Agency — complaints about goods and services, from e-commerce to property and healthcare.

Legal basis Consumer Protection Law (Law 8/1999)

How to reach File a consumer complaint with BPKN online; keep the receipt, chat messages and the seller's details.

Online: bpkn.go.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

Directorate General of Taxes (DJP)

Government

Direktorat Jenderal Pajak

Tax registration, filing and refunds, and disputes; the Kring Pajak call centre answers taxpayer queries.

Legal basis General Tax Provisions Law (KUP, Law 6/1983 as amended)

How to reach File and manage taxes on DJP Online; object within the deadline to dispute an assessment, and escalate to the Tax Court if needed.

Online: www.pajak.go.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

Scams, fraud & money recovery

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OJK — Kontak 157

Government

Otoritas Jasa Keuangan (Financial Services Authority)

Consumer-protection channel (Kontak 157) for complaints against banks, fintech, and illegal online loans, and to check whether an investment or lender is licensed.

Legal basis Financial Services Authority Law (Law 21/2011)

How to reach Call or WhatsApp 157, or use the APPK portal, to complain about a bank, fintech or illegal loan — and to check whether a lender or investment is licensed.

Call: 157
Online: kontak157.ojk.go.id
Languages: Indonesian, English
Cost: Free

Verified 2026-07-05 · official source

Patroli Siber

Government

Direktorat Tindak Pidana Siber, Bareskrim Polri

National Police cyber directorate — report online fraud, account takeover, blackmail and cybercrime.

Legal basis Electronic Information and Transactions Law (Law 11/2008, as amended)

How to reach Report online fraud and cybercrime at patrolisiber.id or a police station; preserve screenshots and transfer details before you delete them.

Online: patrolisiber.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

Immigration & residency

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Directorate General of Immigration

Government

Direktorat Jenderal Imigrasi

Visas and stay permits (KITAS/KITAP), overstay matters, and exit/re-entry — for foreign nationals and returning Indonesians.

Legal basis Immigration Law (Law 6/2011)

How to reach Apply for and manage stay permits (KITAS/KITAP) and overstay matters via the Imigrasi portal or app; overstay is charged per day.

Online: www.imigrasi.go.id
Languages: Indonesian, English
Cost: Low fee

Verified 2026-07-05 · official source

Family

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SAPA 129

Government

Ministry of Women Empowerment & Child Protection (KemenPPPA)

SAPA 129 hotline and portal for reporting violence against women and children, with referral to shelters and legal support.

Legal basis Law on the Elimination of Sexual Violence (Law 12/2022)

How to reach Call 129 or use the SAPA portal to report violence against women or children; you are referred to shelters, counselling and legal support.

Call: 129
Online: laporsapa129.kemenpppa.go.id
Languages: Indonesian
Cost: Free

Who it's for: Women and children facing violence.

Verified 2026-07-05 · official source

Healthcare

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Ministry of Health

Government

Kementerian Kesehatan

Health ministry (SATUSEHAT platform); complaints about health facilities and services.

Legal basis Health Law (Law 17/2023)

How to reach Report a health facility or service issue to the Ministry of Health; SATUSEHAT is the national health-services platform.

Online: kemkes.go.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

General help & advocacy

Komnas HAM

Government

National Commission on Human Rights

Receives complaints of human-rights violations, including labour, land and discrimination issues, and can mediate or investigate.

Legal basis Human Rights Law (Law 39/1999)

How to reach File a complaint with Komnas HAM in person, by post or online for rights violations, including labour, land and discrimination; it can mediate or investigate.

Online: komnasham.go.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

Ombudsman RI

Ombudsman

Ombudsman of the Republic of Indonesia

Complaints about poor or unlawful public service by any government agency — delays, denial of service, maladministration.

Legal basis Ombudsman Law (Law 37/2008)

How to reach File a complaint about poor or unlawful public service by any agency with the Ombudsman RI — free, online, by post or in person.

Online: ombudsman.go.id
Languages: Indonesian
Cost: Free

Verified 2026-07-05 · official source

This is legal information, not legal advice — a directory of official, free channels, not an endorsement. Hotlines and links can change; each entry shows the date we last verified it. If a number or page no longer works, tell us on the contact form.