Right of Withdrawal (Distance Sales)
Written in plain language for general understanding. This is educational content, not legal advice. Based on Icelandic Acts of the Althingi, statutory instruments, and official guidance.
Icelandic National Law
What is this right?
When you buy something online or through a distance sale, you have the right to change your mind:
- 14-day cooling-off period: You can withdraw from a distance or door-to-door purchase within 14 calendar days, no reason required.
- Refund deadline: The seller must refund all payments within 30 days.
- Condition: The product must be returned undamaged.
- Minimum value: Does not apply to contracts worth less than ISK 4,000.
Exceptions: Services already begun with consumer consent, sealed software/recordings if seal broken, custom-made goods, perishable goods, event tickets, hotel bookings, and car rental reservations for specific dates.
When does it apply?
- You purchased goods or services online, by phone, or from a door-to-door salesperson.
- The purchase value is at least ISK 4,000.
What should you do?
- Notify the seller in writing within 14 days that you wish to withdraw.
- Return the product in its original condition.
- If the seller does not refund within 30 days, contact Neytendastofa (Consumer Agency).
What should you NOT do?
- Don't assume all purchases qualify — in-store purchases do not have an automatic withdrawal right.
- Don't open sealed software or recordings if you might want to return them.
- Don't miss the 14-day window — the right expires after that.
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